Client Service Administration Support (Receptionist) - 12-month Contract - JFL - Toronto

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Date: Aug 30, 2024

Location: Toronto, ON, CA, M5H0B4

Company: Scotiabank

Requisition ID : 205973

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Jarislowsky, Fraser Limited is an investment management firm with over 60 years of experience conducting fundamental research and managing assets for pension funds, foundations and endowments, corporations and individuals in Canada and internationally — representing more than CA$56 billion in assets under management. Our history and culture are rooted in investment stewardship that is expressed through an adherence to quality investing consistent with our long-standing investment philosophy and the advancement of good governance and sustainable investing. Acting in the best interests of our clients is the cornerstone of everything we do. Headquartered in Montreal, we have offices in Toronto, Calgary and Vancouver.

Purpose

The role of Client Service Administration Support (Receptionist) is to help the Toronto team in their daily tasks and to act as a one-stop-shop for customer service. The receptionist liaises and maintains strong relationships with current and potential clients, as well as their custodians, trust companies and brokers.

Key Responsibilities

• Receptionist in Toronto Office

• Works from the office 5 days a week

• Ensure reception always has someone to greet clients and answer phones

• Open reception Toronto at 8:00 am every day

• Close switchboard and lock up reception at 4:30 pm (end of day)

• Picking up, opening, distributing, stamping & delivering mail (courier and regular mail)

• Schedule conference room reservations for meetings

• Responsible for cleanliness/tidiness of reception, boardrooms, mailing room & kitchens

• Order and keep inventory of supplies

• File closed accounts

• Printing and binding books/reports for client meetings or other staff

• Printing & checking the money market trades

• Replace the main and backup receptionists when necessary

• Other tasks as requested by management

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Education / Experience / Other Information

• College degree (Administrative degree)

• 3-5 years of work experience in a similar role

• Investment industry experience (Bank, Brokerage, Investment Management or Trust Company) is advantageous

• Strong knowledge of Excel and experience with Microsoft Office Suite

• Innovative and eager for involvement in news projects and initiatives

• Strong customer service

• Proactive and professional when managing customer issues

• Reliable, with a good sense of judgment

• Excellent communication skills (written and spoken)

• High levels of self-motivation and self-discipline

• High-level of attention to detail and accuracy

• Punctual

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. Jarislowsky, Fraser Limited (“JFL”) is a wholly-owned subsidiary of The Bank of Nova Scotia (“Scotiabank”) and operates as a distinct business division. JFL manages the portfolios of pension funds, foundations and endowments, corporations and high-net-worth individuals in Canada and internationally.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here (https://www.scotiabank.com/careers/en/careers/technical-support-for-applicants.html) . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.