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Assist the Location Manager with the daily operations of a Funeral Home including planning, achieving annual sales revenue and production targets, encourage profitable case volume growth, Profit & Loss (P&L) goals, manage expenses, developing a professional and effective staff, and exceeding client family expectations. Assist and direct the business operations.

JOB RESPONSIBILITIES

Funeral Director

• Arranges and conducts funeral services in accordance with the family’s desires, expectations, and spiritual beliefs.

• Discusses family’s wishes, funeral options, services, products, and pricing with deceased family. Identifies and communicates special veteran or recognition benefits.

• Executes funeral services contracts and documents in accordance with provincial and federal laws.

• Through community and non-profit involvement, retains heritage, increases good will, and indirectly increases market share.

• Additional responsibilities associated with Funeral documents, arrangements, services, and post family care.

Financial Management

• Work with Location Manager to develop annual business plan and budget as well as financial, production and revenue goals.

• Run reports, analyze, identify trends, and make observations or improvement recommendations to Location Management.

• Understand industry finances, how daily activities affects financial outcomes. May approve expenditures and invoices including overtime.

Operations

• Assist the Location Manager with the day-to-day activities ensuring on-time services that exceed client family expectation.

• Identify barriers, encourage ideas, and recommend improvements.

• Assure the location’s operating practices comply with applicable federal & provincial regulations and Company policies.

• Manage frontline supervisor’s responsibilities, expectations, and accountabilities. Make decisions that support and reinforce the company’s market strategies, values, and goals.

• In absence of the Location Manager, full fill appropriate daily responsibilities and decision-making.

• Additional responsibilities as requested or assigned.

People Development

• Screen, interview, and assess candidates (internal and external) for hiring or promoting a skilled and effective staff.

• Develop a strong, trusting, and reliable team through influence and leading by example, having indirect responsibilities for staff. Constructively address issues and provide tangible and appropriate feedback to develop skills and/or close gaps.

• Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration.

Postal Code: M2M 4K4

Category (Portal Searching): Operations

Job Location: CA-ON - Toronto

Job Profile ID: OP3504

Time Type: Full time

Location Name: Kane-Jerrett Funeral Home North York