Job Title:

Senior Editor

Job Description

We're Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.

We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.

Our game-changers:

Challenge Conventions-Deliver outcomes unimagined-Create experiences that go beyond WOW

If this is you, we would love to discuss career opportunities with you.

In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.

We're a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.

Are you passionate about ensuring that training and learning content is accurate, up-to-date, and in-line with brand guidelines? Are you excited about uplifting content to optimize it for Gen AI-powered futures? Do you have a keen eye for detail and excellent organizational skills? If so, we have an exciting opportunity for you to join our team as a Sr. Content Editor working on large-scale content supply chain operations. As the Senior Editor of a team of content creators, instructional designers and trainers you will assure all content is cohesive, following the brand standards, style guides and guidelines.

Responsibilities:

· Leadership:

o Ensure timely delivery of all editorial projects and compliance with project deadlines, focusing on the needs of adult learners and blended learning environments.

o Work closely with cross-functional and diverse teams including instructional design, trainers and content creators to assure alignment for final deliverables to client; providing guidance, feedback, to improve future deliverables.

o Oversee the editorial process for learning and development (L&D) content from concept to publication, ensuring the highest educational standards.

· Proofreading & Formatting:

o Edit and proofread educational content for accuracy, clarity, and instructional effectiveness, adhering to our style guide and educational standards.

o When editing L&D content ensure the clients style guide, brand guidelines and tone of voice are followed consistently, and copy is formatted in accordance with the provided guidelines.

· Quality Assurance:

o Ensure the quality, maintenance, and development of the assigned content, tools and training libraries. Ensure a positive and qualitative user experience for users of your content topics.

· Content Governance:

o Routinely review existing content and newly created content. Identify outdated content ready for updating. If training content is extremely complex, ensure review from a Subject Matter Expert (SME) if required.

o Monitor industry trends and competitor activities to keep our L&D content strategy relevant and innovative.

Required skills:

· Bachelor's degree in Journalism, Communications, English or a related field.

· Minimum of 7 years of experience in editorial roles, with at least 3 years in a senior editorial position.

· Proven track record of managing editorial teams and workflows.

· Exceptional writing, editing, and proofreading skills with a strong eye for detail.

· Proficiency in content and learning management systems and editorial tools.

· Experience working with brand guidelines and style guides.

· Ability to work under pressure, manage multiple projects simultaneously, and meet tight deadlines.

· Team player with excellent communication and interpersonal skills.

#ConcentrixCatalyst

Location:

USA, IA, Work-at-Home

Language Requirements:

Time Type:

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)

•Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf)

To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) .

If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .