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Job Type

Full-time

Description

Position:Shift Manager

Reports to:Operations Manager

FLSA Status:Exempt

Position Summary:Responsible for overseeing a casino\'s general operations and work schedules during their shifts; this position is supervisory in nature. Casino shift managers work within the casino, circulating among tables, and machines to observe customers and employees.

Essential Duties:

• Supervises all activities on the casino floor; ensuring accordance with company procedures and adherence to management policy.
• Enforces gaming regulations, verifies and signs credits; handles all irregularities or customer service issues.
• Recognizes and reports any suspicious gaming activity, to ensure compliance with Title 31.
• Ensures all areas follow casino and external policies and regulations.
• Assists department managers and supervisors to streamline operations and promote the highest quality of service.
• Coordinates, leads, and encourages employees and resolve team issues.
• Resolves and addresses guest and employee disputes.
• Recognizes and interacts with regular patrons and staff on a daily basis.
• Verifies large jackpots and payouts in accordance with Casino policy and procedures.
• Hires, disciplines, evaluate and interviews employees.
• Makes various announcements to the Casino floor guests over the PA system.
• Assist with other departments as needed.
• Creates and maintains various reports for the Operations Manager.
• Performs other duties as assigned.

Requirements

::: {bind="html: Job.Requirements"} Education and Experience:

• High School Diploma/GED or equivalent required.
• Three years of casino floor experience.
• Previous Shift Manager experience preferred.

Knowledge, Skills and Abilities:

• Ability to perform assigned duties in highly interruptive conditions.
• Understand and comply with all Company and departmental rules and regulations, policies and procedures.
• Must have in-depth knowledge of casino games and dealer procedures.
• General gaming machine mechanical and software knowledge.
• Excellent customer service and communication skills.
• Ability to read, write and communicate verbally in English
• Ability to recognize, any forms of cheating within the casino.
• Ability to effectively resolve disputes with patrons and employees in a diplomatic and effective manner.

Working Conditions and Physical Environment:

The working conditions and physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Able to walk and stand for extended periods of time.
• Exhibit manual dexterity to enter data into a computer.
• Able to see and read a computer screen and printed material with or without vision aids.
• Hear and understand speech at normal levels, outdoors and on the telephone.
• Speak in audible tones so that others may understand clearly.
• Physical agility to bend, stoop, sit on the floor, climb stairs/ladders, work in small spaces, walk, reach and lift up to 25 pounds regularly.
• Requires occasional heavy physical work; pushing, or pulling required of objects up to 75 pounds.
• Work involves almost constant exposure to elements, such as dirt dust, fumes, smoke, flashing lights and loud noises. :::