Description

Are you looking to start or continue your career within the administrative field?

Do you want to work in a role where you can make a difference in someone’s life on a daily basis?

Apply to be a part of the Medical Office Staff today!

What will my day look like?

At Horizon, you will be provided a supportive work environment where your teammates feel like family. Have a question? There is always someone there to help! We offer a seamless onboarding experience that will ensure your success in your new role. Here is some more information about the job that you should probably know…

• Performs numerous functions within an electronic medical record program including but not limited to scheduling and changing appointments, and looking up patient demographics and insurance information

• Triage phone calls and emails pertaining to patient medical needs, takes messages, and provides information/assistance as needed to medical staff.

• Performs various office processes such as faxing correspondence, ordering medical supplies, and completing prior authorizations

• Composes and types routine correspondence using word processing and Microsoft Outlook. Maintains data and spreadsheets via Microsoft Excel.

• Completes reminder phone calls for upcoming patient appointments as needed

• Other duties as assigned by the Practice Manager of Medical Operations

• Prepare and manage practitioner clinic preparation and follow up

• Maintain practitioner caseloads

• Completion of enrollment and ordering of injectable medication with specialty pharmacies

• Triage of medication requests to practitioners

• Ability to relate to mentally ill or chemically dependent individuals and their families of diverse ethnic, cultural, and socioeconomic backgrounds, as well as have the ability to interact with them in a positive, supportive, and cooperative manner

• Ability to prioritize work tasks, completing work accurately and on time despite frequent interruptions

• Ability to work well as part of a team and independently

• Ability to exercise flexibility, initiative, good judgment, and discretion

• Ability to learn and apply Horizon Health Services Policy and Procedures and commit to adherence of privacy regulations

• Ability to anticipate medical staff needs and perform tasks/duties without specifically being asked.

• Strong customer service and interpersonal skills

• Good written and verbal communication skills

• Good organizational, time management, and problem-solving skills

• Experience working in a computerized office environment with word processing, database and spreadsheet skills sufficient to prepare correspondence, reports, and forms, including the willingness to learn new software applications

• Ability to work closely with clinical, medical and administrative teams

• Ability to determine what the problem is and triage to appropriate entity

• General knowledge or psychiatric and Substance Abuse treatment medications

Why choose Horizon to build your career?

Besides the fact that we’ve been named a Best Place to Work for 16 (yes, 16!) years in a row? At Horizon, you can be assured that you will make difference in the lives of others. Even better, your teammates will be just as motivated to make a difference!

What we offer that you’ll love…

• Company Culture: At Horizon, we pride ourselves on cultivating an atmosphere of teamwork where all employees feel heard and valued.

• Diversity & Inclusion: We are committed to equity, racial justice, and equal opportunity for all, and strive toward this goal through the work of our Diversity, Equity, Inclusion and Belonging department, frequent trainings, ongoing conversations, affinity groups, and more.

• Trainings, Trainings, and More Trainings: We have an entire team dedicated to your personal development and professional growth.

• Team Building, Connection, and Relationships: At Horizon, we’re more than co-workers, we’re a community. We support each other, celebrate our achievements and milestones together, and have fun together!

• Retirement: We know you want to retire comfortably and we’re here to help! Horizon offers 401(k) AND profit-sharing programs to make sure you’re set for the future.

• Student Loan Assistance: We help pay off our team members' student loans every month. One year after joining, you’ll have been able to pay off an extra $600!

• Paid time off and paid holidays!

What has prepared me for this opportunity?

(Besides all the hard work you have put in the field…)

• Bachelors degree in related field with minimum 1 year of experience working with healthcare providers in an office setting preferred.

• Associates degree in related field with minimum of 2 year of experience working with healthcare providers (e.g., doctors, nurse practitioners) in an office setting required.

-OR-

• High School Diploma/equivalent required minimum of 5 years’ experience working with healthcare providers (e.g., doctors, nurse practitioners) in an office setting required.

Location:

This position is located at 100 Niagara St, Tonawanda NY. Local travel may be required during the training period for this position.

Position Hours:

This is a full-time position for 40 hours per week between Monday - Friday from 7:30am-6:00pm with evening hours as needed. Within this role you must have the ability to work some evening hours until 7:00 p.m. or 8:00 p.m. as needed. There is flexibility within this schedule.

Compensation

Horizon is consistently evaluating our compensation and benefit packages to ensure we remain competitive. The range of pay for this position is $19.00 - $21.50. Starting pay may be impacted based on experience and education. Compensation adjustments are evaluated annually.

Physical demands associated with this position include:

• Sitting for extended periods, alternating between standing and sitting

• Mobility required with repetitive wrist, hand, and finger movements

• Handling light duties, occasionally lifting objects up to 20 pounds

Horizon DEIB Statement:

Horizon commits to being an anti-racist, diverse, equitable, and inclusive organization. Through self-reflection and our commitments to education, growth and development, increased workplace diversity throughout all levels of our organization and the cultivation of meaningful relationships, we pledge to advance equity, racial justice, and equal opportunity for all.

Disclaimers:

Horizon endorses public health measures including vaccinations. We encourage all applicants to be mindful of the fact that Horizon is a healthcare agency providing in person services throughout our community.

This information is intended to provide a general overview of the position; it is not a full job description.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)