Description We are a company in the financial services sector, located in New York. We're offering a contract to permanent employment opportunity for a Collections Specialist. As a Collections Specialist, you'll be responsible for managing and maintaining a portfolio of accounts, conducting regular follow-up with clients, and coordinating with the team to enhance processes.

Responsibilities:

• Managing and maintaining a collection desk of 400-550 accounts on average.

• Regularly pursuing the collection of accounts placed with us.

• Conducting skip tracing of individual claims based on circumstances.

• Reporting and referring accounts to counsel where necessary.

• Closing accounts as required and contacting new clients prior to closure.

• Actively participating in monthly department meetings and other office functions as required.

• Engaging in ongoing detail oriented development through educational programs, classes, seminars, and online training.

• Maintaining detail oriented working relationships within the team, the department, and the larger company.

• Coordinating with the Team Leader and General Collection Manager on process review and improvement for the betterment of the department and our clients.

• Conducting regular follow-up with clients through phone, email, and personal visits.

• Leading by example for your team and the department in terms of work ethic, meeting and exceeding standards, and detail oriented behavior. Requirements

• Proficiency in B2B collections, with a proven track record of successful debt recovery.

• Comprehensive knowledge of collection laws and regulations.

• Strong communication skills, both written and verbal, to effectively negotiate with clients.

• Advanced proficiency in Microsoft Office Suite, particularly Excel, to maintain and analyze data.

• Excellent organizational skills to manage multiple cases simultaneously.

• High attention to detail to ensure accuracy in all transactions and documentation.

• Ability to work under pressure and meet strict deadlines.

• Strong problem-solving skills to identify and resolve payment disputes.

• Demonstrated ability to maintain detail oriented behavior and patience in high-stress situations.

• A high level of integrity and respect for confidentiality.

• Experience with financial software systems would be advantageous.

• Familiarity with the financial services industry, its practices and detail oriented standards.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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