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ServiceNow is currently seeking an exceptional analyst to join our Subscription & Usage Analytics team, as part of the Global Deal Management vertical. The candidate should be a self-starter, easily able to work cross-functionally with Pricing, Sales, Operations, Business Intelligence, Product, and Engineering teams across the globe to help take our program to the next level, and help customers optimize the value they receive from each of their product entitlements. This individual, will also support related projects to automate current processes, including working with stakeholders to gather requirements, workflow optimization, task tracking and follow-up, application testing and post go-live feedback (following agile).

A strong background in customer data analytics, in-depth knowledge and solid understanding of product licensing within a Cloud-based subscription business as well as being a seasoned agile project manager experience is desired.

Responsibilities:

• Run and analyse compliance reports on usage across customers to identify potential clean-up and true-up revenue opportunities

• Proactively work closely with sales team and lead customer meetings to discuss licensing utilization & support upsell motions

• Educate our customers on entitlement measurement logic and structure a way for them to operate within their contracted entitlements

• Work with Business Intelligence team on ways to improve use verification & compliance on future developments of the ServiceNow platform

• Lead problem identification, and deliver individual and group projects to improve current processes and develop new practices and enablement sources

• Meet and shoulder responsibility for all business SLAs and operational KPIs related to compliance processes

• Maintain ongoing documentation for internal teams and the customers

• Train cross-functional teams on best practices around compliance and use verification processes.

• Identify manual processes for improvement and automation, assist in developing and executing test plans on new functionality for as a part of UAT (agile process):

• Gather business requirements from stakeholders and develop a detailed understanding of the to-be processes;

• Analyze project requirements, determine optimal outcomes, as well as drive projects from start to successful completion, with all development and user teams;

• Communicate status regularly with stakeholders and executive sponsors.

Experience Required:

• Must be a Japanese citizen, fluent in business Japanese and English both

• MBA with minimum 8 years’ strong experience in data analytics, pricing/ sales operations, deal desk or similar roles, preferably in software industry

• Strong verbal and written communication and confident presentation skills

• Exposure to working cross-functionally with different teams and nationalities

• Strong interpersonal skills with a penchant for problem solving

• Solid understanding of cloud application technologies and concepts

• Ability to work well with others, objectivity with excellent attention to detail

• Advanced skills using Excel, Word, PowerPoint, and Visio or similar products

• Exposure to BI tools (such as Tableau, Power BI, SQL, Snowflake, SAP HANA, etc.) and working with large data sets

• Significant experience of working with end customers

Desired Skills & Experiences

• Experience in license compliance, audit and/or usage verification role

• Certification in Project Management methodologies

• Workflow design, project management, and/or Agile SDLC experience

• Critical path methodology or PERT experience

• Experience developing dashboards in Tableau or Power BI, and exposure to SQL/Snowflake

• Prior experience using the ServiceNow platform

• Prior experience as a user or administrator of cloud-based License Entitlement and CRM/CPQ

• Willingness to assist wherever help is needed

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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