Microsoft Advertising (MSA) is a worldwide Sales, Marketing and Services organization on the cutting edge of the digital advertising industry. MSA offers a compelling portfolio of advertising products, innovative solutions and the opportunity to engage with some of the brightest minds in the digital industry. We are the destination for experienced, collaborative, and passionate digital advertising professionals seeking a rewarding career and lifestyle.

The Technical Solutions team provides intelligent marketing solutions for the next generation of digital advertising. Our platform helps retailers, brands, and publishers implement, automate, and scale their digital advertising programs. We sit at the intersection of the advertising industry and have the singular goal of empowering advertisers and publishers to achieve the best return on their investment into the MSA ecosystem. Our team embodies a strong startup culture that values diversity, collaboration and craftsmanship - and above all else, results. Our bias towards execution balances critical thinking, first principles analysis and pragmatic problem solving. We expect a lot from one another and value our thoughtful and intellectually curious company culture. 

Microsoft Advertising provides leading advertisers globally with the power to achieve their fullest potential by utilizing paid digital marketing on its platform. It features an impressive array of advertising products, creative approaches, and chances to interact with leading experts in the digital space. Microsoft Advertising is a hub for dedicated, cooperative, and enthusiastic professionals in digital advertising who are in pursuit of both a fulfilling career and lifestyle. We are in search of high-achieving engineers with a zeal for delivering outstanding customer service, forging robust team and partner connections, and defining and implementing tech-driven solutions.

The Senior Technical Account Manager ( Sr. TAM ) is a customer-facing role who is a creative technical expert and problem solver with superb customer relationship skills. They are able to translate complex technical requirements into consumable action plans, create innovative, scalable solution designs, and execute software development responsibilities on time and with quality. The ideal candidate must have demonstrated ability to engage in discussions with senior level technology decision makers to establish business value, and land technical solutions. The TAM will cultivate, deepen and sustain long-term relationships with Microsoft’s key strategic customers (Fortune 500 & 100), technical decision makers, advertising sellers, and partners. The TAM will develop a deep understanding of their needs and business strategy to effectively influence and execute services / solutions aligned with demand plans and product roadmaps.

The TAM leads the design, build, and testing of solutions to challenging technical problems to enable and grow customer implementations on the Microsoft Advertising Platform. As a TAM you are an integrated member of a cross-functional, customer-facing team that comprises advertising sellers, platform engineering, business leaders, and global technical support. Your role as the trusted technical advisor requires a customer-centric focus and excellent technical knowledge, communication, and organizational and relationship management. You will share your deep and broad technical expertise of Microsoft products, identify and recommend solutions in pre-sale technical consultations with customers, and work with customers, sellers, and engineering to ensure the successful delivery and implementation of Microsoft Advertising solutions. You will collaborate with our advertising platform development engineering team, share knowledge, evangelize best practices, use your trouble-shooting skills, and be an effective advocate for our customers and partners. You will also be a member of a Global Engineering Team focused on delivering results, working collaboratively to deliver customer success, and committed to personal and team development.

As a cross-functional team member, TAMs use their comprehensive technical understanding to support pre-sale consultations, solution planning, and facilitate smooth implementations of Microsoft Advertising solutions. They actively collaborate with platform development teams, advocating for customers, upholding best practices, and contributing to our collective goal of customer satisfaction and continuous growth.

Responsibilities

Who We’re Looking For

Seeking a skilled Senior Technical Account Manager to be part of our Technical Solutions team. With outstanding skills in technology, communication, organization, and leadership, you'll join forces with sales, account management, and product engineering teams to deliver and implement MSA solutions. You'll handle technical aspects for key customers, from initial setup, feature rollouts, to continuous enhancement of tailor-made implementations. The right candidate will adeptly simplify complex technical concepts for a business audience. As a seasoned team player, mentorship to peers at Microsoft will be part of your role.

At MSA, engineers who can balance technical prowess with customer service and build strong relationships are the cornerstone for great careers. Our TAMs are visionary tech enthusiasts and adept problem solvers who convey complex technical demands into actionable plans while maintaining valuable customer engagements. TAMs contribute significantly to customer project advancement on Microsoft's Advertising Platform by offering guidance to clients, co-workers, and engineers for triumphant project executions.

Qualifications

• 8+ years of experience in developing or implementing B2BSaaS solutions

• BS degree in Computer Science or related field, or relevant equivalent experience

• Working knowledge of web technologies including JavaScript, HTTP, HTML, JSON, cookies/sessions, REST, SAML, etc.

• Working experience with JavaScript, SQL, Python

• Experience designing and improving project management process and methodology

• 5+ years of client-facing experience

• Track record developing relationships and building trust with senior customer stakeholders

• Excellent troubleshooting, debugging, documentation, and communication skills

• Organized, detail oriented, and able to juggle multiple tasks in a fast-paced environment

• Self-motivated with strong communication and time management skills

• Strong desire to make a difference as a leader on a small team

• Language fluency both in Japanese and English

Preferred Qualifications

• 10+ years of experience in software/solutions engineering, technical account management, sales engineering, integration consulting or related

• Experience in online advertising industry; Knowledge of online advertising models (CPM, CPC, etc.) and ad operations

• Experience with big data platforms and large volume data analytics

• Experience with ad servers or other high volume, low latency services

• Experience with solutions offered by Microsoft Advertising

#MicrosoftAdvertising #JPMSA

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .