Description

Excited to build experiences Japanese customers love? Excited to drive innovation for a JP-unique product that is scaling globally? Join us! We are a super diverse team that have grown exponentially in the last few years, launching multiple innovations that directly drive satisfaction for our JP customers.

Amazon Points is a rewards and loyalty program unique to Amazon Japan. Amazon Points' vision is to be the most loved rewards program in Japan. We build JP-unique experiences that excite and engage our customers and that directly contribute to the growth of our business. The program is deeply integrated into pricing and promotions, as well as with internal and external partner facing tools. The scope of influence therefore spans multiple teams across JP and worldwide. As a significant payment method used by millions of customers to pay for purchases on Amazon, the program additionally carries responsibility for ensuring smooth operations, financial reporting, and risk management. This role is a perfect fit for someone with significant product experience wanting to broaden their general management capabilities.

As a seasoned product leader, you will set the next 3Y vision for Amazon Points. You will work with an experienced and customer obsessed team of product, tech, data science, UX, and marketing leaders to execute on that vision. You will work with Ops and Customer Service teams to ensure bar-raising points operations for millions of customers every month. You will own the charter to make Amazon Points the #1 most loved points program in JP!

Key job responsibilities

• Build an inspiring product roadmap working customer backwards

• Work with cross-functional stakeholders to align business objectives, identify and leverage broader synergies and manage trade-offs

• Lead ongoing execution against the roadmap, resolve escalations, engage productively with global teams

• Lead ongoing operations for the program - covering risk management, financial performance reporting, customer service.

About the team

We are a diverse team that prides itself on working customer backwards and directly improving CX on Amazon Japan for a very Japan-unique product. Please don't hesitate to reach out for additional information.

Visit Business Introduction and Employee Interviews (https://www.amazon.co.jp/b?ie=UTF8&node=5121596051)

Amazon is striving to be Earth’s Best Employer.

Want to learn about Amazon's employee diversity and inclusion efforts? Visit About Amazon.

https://www.aboutamazon.jp/news/working-at-amazon/?utm_source=hr&utm_medium=owned&utm_campaign=working2022

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We are open to hiring candidates to work out of one of the following locations:

Tokyo, 13, JPN

Basic Qualifications

• 10+ years of product or program management, product marketing, business development or technology experience

• 4+ years of team management experience

• Bachelor's degree

• Experience owning/driving roadmap strategy and definition

• Experience with end to end product delivery

• Experience with feature delivery and tradeoffs of a product

Preferred Qualifications

• Experience engaging and influencing senior executives

Please check the website below for measures to eliminate unwanted second-hand smoking in each facility:

https://www.amazon.jobs/en/landing_pages/passivesmoking

就業の場所における受動喫煙を防止するための措置に関する事項については、下記リンク先をご覧ください。

https://www.amazon.jobs/jp/landing_pages/passivesmoking

The salary information can be provided individually prior to the 1st interview

賃金に関する条件は、１次面接の前に個別にご案内することができます