This position will be responsible for supporting the field service team. Main Task is support their office work and be bridge between customer and engineer.

Main Responsibilities & Tasks:

• Ensure Service Order Processing on time

• Manage the delivery schedule according to when the equipment is available, the engineer's schedule, and the customer's availability, and arrange for the necessary tools and parts to complete the work.

• Manage all the back office commercial operations related to service business.

• Ensure effective communication between Sales, , Customer Services and Finance team

Qualifications & Skills

Minimum requirements

• Strong multi-tasking skills

• 2-3 years’ experience as Sales support or Service support job

• PC skill (MS office, Excel, Word, PPT)

• Native-level Japanese with strong overall communication skills

• Strong team player

• Positive and proactive mindset

• Intermediate level spoken and written English

Ideal requirements (additional to above requirement)

• Experience of service support in a global (non-Japanese) company

• Experience of SAP (ERP) operation

• Intermediate or above English Skills (speaking and listening)

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application. www.sartorius.com/careers