Job Description

お客様の期待する要件をヒアリング・精査し、期待値を満足するカスタマーサクセスサービスのソリューションの検討、お客様への提案・プレゼンテーションを行い、案件契約締結までの営業支援を行います。

また、お客様の予算とカスタマーサクセスサービスのデリバリコストやリスクとのバランスを考慮し、オラクルやカスタマーサクセスサービス部門の戦略を踏まえてお客様との会話を進めます。また、オラクル内他部門やカスタマーサクセスサービス部門内（営業部門、デリバリ部門、海外エンジニア部門など）と協調して問題点やリスクの検討をするためのコミュニケーションを図り、お客様のプロジェクトスケジュールを踏まえた時間軸を考慮した最適なソリューション提案を進めます。

Carefully understand the customer's requirements, arranging customer success service solutions that meet their expectations, preparing proposals and presentations to the customer, and providing sales support to close the deal.

We need to prepare appropriate solutions based on considering not only to meet customers budget and our delivery cost but also to avoid project risk.

In addition, to collaborate and communicate with other LOBs and Customer Success Services stakeholders (e.g., sales, delivery and global) in order to review issues and risks, and proceed the proposal with our recommendation to meet the customer timeline.

Responsibilities

豊富な製品知識・業界経験値を基にしたソリューションスペシャリストとしてお客様のシステム要件・ビジネス要件を整理し、最適なサービス提案をすることが期待されます。また、常に最新のオラクルテクノロジーや業界の新しいテクノロジーまたはサービスを把握することで、お客様の経営層、IT部門、オラクル社内関係者との信頼関係を構築することも重要なファクターです。

複雑で大規模なソリューション提案をリードし、お客様そしてオラクルの成功に導くために技術面だけではなくプロセス、コミュニケーション等あらゆる面での積極的な関与が必要です。

As a service solution specialist based on experienced and up-to-dated Oracle technologies and knowledge of industry standard technologies or services, to define customers requirements and make appropriate service proposals, also make a trust relationship with the customer CxO, IT managers as well as other LOBs within Oracle.

The candidate must be actively involved in all aspects, not only technical, but also process, communication, etc., to lead complex, large-scale solution proposals and ensure the success of our customers and Oracle.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer