Description

Japan Consumer Innovation (JCI) Retail Scaling Team is seeking a Senior Program Manager who contributes to our mission of developing selling partner capabilities through quality benchmarking solutions. This role, which requires business-level Japanese and English, brings together business skills, empirical data, social engagement and external technology into learning about Amazon operations, product and programs for selling partners that increase and maximizes selling partner insights and anecdotes. It's a unique opportunity to get broad exposure to Amazon Retail leadership and support partners of JP/worldwide. If you love a challenge and have a passion to transform Amazon JP selling partner learnings through benchmarking through surveys and other mechanisms, we want to talk to you.

What Can Be Achieved Via This Position

• Create and benchmarking plan that can help to drive change and improvements for selling partners.

• Champion the voice of the ‘vendor’ and collaborate with local and global teams to generate innovative solutions and challenging business problems and future needs.

• Understand the future direction of the business and adapt the delivery strategy of training solutions

Key job responsibilities

• Launch a long-term strategy for measuring selling partner satisfaction

• Test and pilot new solutions to get feedback from selling partners

• Partner with internal teams to deep dive into feedback gained from surveys and other benchmarking methods to understand opportunities for improvements

• Work with Legal, Finance, and internal teams to assess risks and feasibility

• Partner with other functional teams across product and program orgs to identify selling partner needs

• Understand selling partners needs and executing to high expectations in a fast-paced environment

• Interacting with stakeholders at multiple levels and in multiple locations, and working with business, marketing, tech, data and legal teams to define and deliver surveys and other benchmarking mechanisms

• Anticipating bottlenecks, anticipating and making tradeoffs, and balancing business needs versus seller needs

• Making smart tradeoffs, coordinate dependencies, and maintain communication with stakeholders to efficiently define benchmarking programs

• Identify business challenges/needs via executing researches and deep-dives (e.g. company-wide surveys and interviews)

About the team

Japan Consumer Innovationの詳細はこちら

Learn more about Japan Consumer Innovation

Japan Consumer Innovationの社員インタビューはこちら (https://www.amazon.co.jp/b?ie=UTF8&node=21174376051)

Employee Interview for Japan Consumer Innovation

Basic Qualifications

• Experience defining program requirements and using data and metrics to determine improvements

• Bachelor's degree

• 5+ years of program or project management experience

Preferred Qualifications

• Experience leading process improvements