Description

Are you interested in building big innovations to better engage with millions of Amazon Prime customers in Japan? Prime vision is to be the most beloved membership program on earth; we continue to delight customers around the world with unparalleled free fast shipping and entertainment benefits. We are looking for a Product-tech leader to re-define the journeys and experience of how we engage Prime members in Japan to help them understand Prime benefits and leverage Prime to make their everyday life better.

As Senior Product Manager-Tech, you will bring customer and business insights to improving our onsite CX, partnering with multiple Prime benefits teams in Japan (Prime Video, Music, Gaming) and global partner teams in data science and software development. You will set the overall Prime benefits and engagement strategy in Japan, and drive alignment on our customer experience vision with key partners. You will be responsible for launching and managing customer facing products that improve the CX for millions of Prime customers.

Key job responsibilities

Own the roadmap for Prime engagement;

Collaborate with global technology teams to build and enhance locally relevant CX features;

Drive experiments on customer engagement leveraging technology and ML solutions;

Set mechanisms to measure the quality and performance of Prime CX.

We are open to hiring candidates to work out of one of the following locations:

Tokyo, 13, JPN

Basic Qualifications

• Bachelor's degree

• Experience owning/driving roadmap strategy and definition

• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

• Experience managing technical products or online services

• Experience with feature delivery and tradeoffs of a product

• Experience contributing to engineering discussions around technology decisions and strategy related to a product

Preferred Qualifications

• Master's degree

Please check the website below for measures to eliminate unwanted second-hand smoking in each facility:

https://www.amazon.jobs/en/landing_pages/passivesmoking

就業の場所における受動喫煙を防止するための措置に関する事項については、下記リンク先をご覧ください。

https://www.amazon.jobs/jp/landing_pages/passivesmoking

The salary information can be provided individually prior to the 1st interview

賃金に関する条件は、１次面接の前に個別にご案内することができます