Senior Application Engineering Manager in Japan with robotics experience to lead the team as playing manager

Would you like to be a part of a rapidly growing company with the opportunity to influence your own career progression? Could you see yourself providing technical support for a unique and groundbreaking product with a huge development potential? This position is to lead the technical support team in the region that includes Japan, Korea and Taiwan.

Our Purpose

We have changed the ground rules in automation – and it is being noticed

As part of Universal Robots, you become part of a global success. Our robotic arms help our customers improve productivity, profitability and create a safer working environment. Our international offices in Singapore, Barcelona, Shanghai, New York, Tokyo, Seoul and Taipei. We have performance-orientated colleagues who all share a passion for building a globally recognized business. We see rapid development and our learning curve is steep. At Universal Robots, we have an ambitious growth strategy where we aim to fill the role of market leader in collaborative robots. Learn more about the groundbreaking products you will be working with: http://www.universal-robots.com/

Opportunity Overview

Provide expert technical support to our distributors and end users

Reporting directly to General Manager in Japan, you will be responsible for leading the application engineering team who are supporting our end users and distributors in Japan. Apart from people management, your primary tasks will be to support, educate and train our customers as application engineer. Application support will be handled on site at our customer premises, through email and telephone. You will be expected to travel approximately 60% of the time, with regular domestic travel and occasional international travel. Your role will also include the following tasks:

• Create pre-sales and technical KPIs to drive the high growth and improve customers partners satisfaction in local market

• Able to coach, guide, develop and manage the application engineering team

• Able to navigate the team in both domestic and global organizational matrix at the same time = drive things locally but aligned with global and APAC application team.

• Providing technical support to end users, system integrators & distributors

• Providing robotic application support and consultation to end users, system integrators & distributors

• Developing end users / distributors’ technical knowledge and abilities with regards to Universal Robots and applications

• Participating in customer visits

• Conducting proof of concept evaluation to end users

• Preparing/Translating technical documentation

• Participating in trade shows and seminars

• Providing UR Academy Trainings to end users in a classroom and onsite

  All About you

  Qualifications:

To gain success in the job it is important that you are outgoing, service-minded and that you can commit at different organizational levels and in different correlations. You should have experience from a support department – preferably with experience within diagnosis and debugging. The job demands that you have documented practical experience within automation – preferably with knowledge of mechanical and electronic products. Furthermore you have experience with technical training and customer visits. To be considered for the job it is vital that you are fluent in Japanese and English. The ideal candidate has:

• Bachelor degree or higher in Engineering/Computer Science related subject

• Minimum 10 years’ experience in robotics, automation or related industry

• At least 3 years of experience in managerial role

• Experience in creating and managing KPIs to drive the business

• Experience in CRM to manage the business

• Experience in designing and integrating robotic applications

• Experience in conducting seminars/ trainings

• Excellent computer and interpersonal skills

• Proficiency in a high level programming language such as C++/Java/Python (a plus)

• Sales background (a plus, but this is not a sales specific position)

  Job profile:

The ideal candidate is expected to be:

As Senior application engineering manager to manage the team in Japan

• Good business acumen and experience working with sales team

• Is a team player and possesses an understanding of how different department functions to support one another

• Results orientated and know how to get to the desired results

• Is flexible and adjustable enough to adapt the changes

• Able to navigate in a both local and global organization at the same time

• Drive things locally but aligned with global technical team.

• Balance between company priorities and the team support

• Self-starter who is resourceful and initiates work without specific instruction

  As application engineering engineer -

• An approachable individual who prides in providing a high standard of service and support to customers and partners

• An extrovert who enjoys interaction with customers

• Must possess the ability to analyze problems in a logical manner

• Must possess the ability to articulate problems and present solutions in a clear and systematic manner

• Must possess good communication skills, ability to transfer knowledge and have a good understanding of cross cultural differences

• Experienced in working for a foreign company

• Must be highly organized with the ability to manage multiple projects/ tasks simultaneously and effectively prioritize projects and tasks

• Exhibits ownership over responsibilities and assigned tasks by ensuring that projects/ tasks are completed correctly and on time

• Is flexible and works professionally

• Quick learner who grasps concepts and processes quickly and intuitively

  About us:

We offer an exciting job with great professional challenges and the opportunity for you to influence your own progression. We emphasize an informal and open work environment where you will have plenty of opportunities to influence and be part of making a difference.

Benefits:

Teradyne offers a variety of robust health and well-being benefit programs, including medical, Defined Contribution plans, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more.

Apply:

Please send your application by clicking on "Apply for this job". Please note that this is the only way we wish to receive applications.

Current openings may involve access to export controlled technology and may be subject to export licensing requirements prior to employment. ATTENTION APPLICANTS WITH DISABILITIES: If you’re unable to access our on-line application due to a disability you may visit one of our locations or our Corporate Office at 600 Riverpark Drive, North Reading, MA and request a paper application form. In addition, you may also contact the HR Service Center at 978-370-3041 or contact them at HR.Service.Center@teradyne.com for additional assistance. LitePoint, a Teradyne Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.