You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence.

Your Role

You will support customers by providing helpful information, answering questions + working closely with the Operational Key Account Manager in delivering customer excellence.

Your Responsibilities

• To drive customer engagement and satisfaction in close cooperation with the (Operational) Key Account Manager + the Operational Care Center (OCC).

• To establish and strengthen operational relation to customer contact(s) through daily interaction and to pro-actively advise and consult clients to ensure customer satisfaction.

• To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.

• To qualify + enter customer orders into the operational execution process.

• To assist in creating, reviewing + refining customer reports.

• To collaborate with Finance and the Key Account Manager to adjust credit limits based on daily business development.

• To document, resolve and analyze all complaints and then identify, share and eliminate root causes.

• To create, review + refine customer reports.

• To ensure delivery against all financial targets + strategic objectives.

Your Skills and Experiences

• Experience in ocean export operations, preferably a forward.

• Comfortable working with systems (not paper-based).

• Ability to read and write English (little or no speaking, but reading and writing English is required for systems and emails).

• Flexibility and willingness to learn in a changing environment.

• Willingness to work efficiently.

• Licenses and certifications are not required.

Good Reasons to Join

At Kuehne + Nagel, you can utilize and refine your relationship management skills and specialized business acumen as part of a committed and dynamic sales team. We offer extensive trainings and education for professional development, competitive remuneration, and ample opportunity to engage, collaborate and lead with a truly global network. Our employees particularly appreciate the high degree of creative freedom, the fluid transfer of responsibility and international career exposure. Success comes with the people who make it possible, which is why we do our best to take you on board for the long term. Together, we will win the future!

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.