Description

Workforce Staffing (WFS) leverages global infrastructure, technology, science and local insight to deliver scalable and sustainable associate hiring solutions. Our vision is to enable Amazon operations to operate with unconstrained capacity to deliver for customers. To achieve this, we’re on an exciting transformation journey; implementing proprietary tech solutions to delight our candidates, building sophisticated data models to inform decisions and execute with precision, and optimizing our operating model for efficiency.

JP WFS is looking for a highly motivated and flexible WFS Ops Excellence Sr. Specialist to drive operational excellence for WFS operations supporting Amazon first, middle and last mile Logistics. This manager is responsible for delivering business line initiatives, creating implementation plans, and driving those across WFS team members in Japan.

Key job responsibilities

The successful candidate will work in lock-step with Japan WFS Operations and stakeholders and will:

Have superb business judgment, with strong attention to detail and exceptional organizational skills

Have experience of working in highly ambiguous environments and a track record of successful relationship management

Have the ability to build solutions that can flex with the business needs and ultimately scale

Lead multiple simultaneous projects to deploy processes/systems and optimize hiring lead times, costs and service levels for our geographies in Japan, expand the funnel with sourcing strategies for hiring a diverse workforce, evaluate hiring experience from a Diversity, Equity and Inclusion lens and execute labor strategy plans for high volume hiring of frontline associates

Demonstrable experience in large scale project management with leading teams based out of different geographies and time zones

Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements

Identify, assess, track and mitigate issues and risks at multiple levels and drive the Labor Strategy related decisions including Labor Model changes and associated change management across diverse stakeholders for smooth execution

Drive Structural Changes and define the change roadmap for similar projects on worldwide parity where applicable

Manage the prioritization and trade-offs between different business groups, maximizing efficiency gains without compromising on quality

Demonstrated ability to think strategically and translate strategy into operational plans and business results

Obtain buy-in from senior business leaders and stakeholders on process standardization and influence without authority to drive alignment for execution

Work creatively around the associated complexities in a highly inter-dependent team and the ability to embrace new technologies

Drive execution of work in a non-hierarchical, matrix environment and lead direct reports to enable execution through local teams

Prepare, analyse and present data on key impact areas with support from Analytics and Workforce Intelligence dashboards and write clear and concise communication including monthly and quarterly business reviews

Track WFS team progress against local projects and lessons learned and drive actions towards achieving Leadership goals

Basic Qualifications

• Bilingual in English and Japanese

• Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience

• Knowledge of Microsoft Office products and applications

• Experience working cross functionally with tech and non-tech teams

• Experience defining program requirements and using data and metrics to determine improvements

• Experience in program or project management

• Experience implementing repeatable processes and driving automation or standardization

• Experience defining and executing program requirements

Preferred Qualifications

• Experience with process improvement and stakeholder management

• Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards

• Knowledge of data analytics with tools such as Tableau, SQL, Quick-sight

• 3+ years of leading large complex programs experience

• Experience of working in a virtual team and leading teams across geographies

• Work experience for a large-scale operations business such as FMCG, e-commerce, retail or manufacturing

• Experience in Field HR or Operations and understanding of core HR processes a plus

• Experience using standard change management methodology; ability to simplify complex topics and deliver training and communications to broad and international audiences.

• Experience in leading data-driven decision making using both qualitative and quantitative data

• Previous recruitment experience overseeing either agency and/or direct hire sourcing models in a high volume environment