Job Information
Amazon Ops Excellence Sr. Specialist, Ops Excellence CA, JP & LATAM in Tokyo, Japan
Description
Workforce Staffing (WFS) leverages global infrastructure, technology, science and local insight to deliver scalable and sustainable associate hiring solutions. Our vision is to enable Amazon operations to operate with unconstrained capacity to deliver for customers. To achieve this, we’re on an exciting transformation journey; implementing proprietary tech solutions to delight our candidates, building sophisticated data models to inform decisions and execute with precision, and optimizing our operating model for efficiency.
JP WFS is looking for a highly motivated and flexible WFS Ops Excellence Sr. Specialist to drive operational excellence for WFS operations supporting Amazon first, middle and last mile Logistics. This manager is responsible for delivering business line initiatives, creating implementation plans, and driving those across WFS team members in Japan.
Key job responsibilities
The successful candidate will work in lock-step with Japan WFS Operations and stakeholders and will:
Have superb business judgment, with strong attention to detail and exceptional organizational skills
Have experience of working in highly ambiguous environments and a track record of successful relationship management
Have the ability to build solutions that can flex with the business needs and ultimately scale
Lead multiple simultaneous projects to deploy processes/systems and optimize hiring lead times, costs and service levels for our geographies in Japan, expand the funnel with sourcing strategies for hiring a diverse workforce, evaluate hiring experience from a Diversity, Equity and Inclusion lens and execute labor strategy plans for high volume hiring of frontline associates
Demonstrable experience in large scale project management with leading teams based out of different geographies and time zones
Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements
Identify, assess, track and mitigate issues and risks at multiple levels and drive the Labor Strategy related decisions including Labor Model changes and associated change management across diverse stakeholders for smooth execution
Drive Structural Changes and define the change roadmap for similar projects on worldwide parity where applicable
Manage the prioritization and trade-offs between different business groups, maximizing efficiency gains without compromising on quality
Demonstrated ability to think strategically and translate strategy into operational plans and business results
Obtain buy-in from senior business leaders and stakeholders on process standardization and influence without authority to drive alignment for execution
Work creatively around the associated complexities in a highly inter-dependent team and the ability to embrace new technologies
Drive execution of work in a non-hierarchical, matrix environment and lead direct reports to enable execution through local teams
Prepare, analyse and present data on key impact areas with support from Analytics and Workforce Intelligence dashboards and write clear and concise communication including monthly and quarterly business reviews
Track WFS team progress against local projects and lessons learned and drive actions towards achieving Leadership goals
Basic Qualifications
Bilingual in English and Japanese
Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience
Knowledge of Microsoft Office products and applications
Experience working cross functionally with tech and non-tech teams
Experience defining program requirements and using data and metrics to determine improvements
Experience in program or project management
Experience implementing repeatable processes and driving automation or standardization
Experience defining and executing program requirements
Preferred Qualifications
Experience with process improvement and stakeholder management
Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards
Knowledge of data analytics with tools such as Tableau, SQL, Quick-sight
3+ years of leading large complex programs experience
Experience of working in a virtual team and leading teams across geographies
Work experience for a large-scale operations business such as FMCG, e-commerce, retail or manufacturing
Experience in Field HR or Operations and understanding of core HR processes a plus
Experience using standard change management methodology; ability to simplify complex topics and deliver training and communications to broad and international audiences.
Experience in leading data-driven decision making using both qualitative and quantitative data
Previous recruitment experience overseeing either agency and/or direct hire sourcing models in a high volume environment
Amazon
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