Modem/RF Technical Account Manager

General Information

Req #

WD00071579

Career area:

Sales Support

Country/Region:

Japan

State:

Tokyo

City:

Chiyoda-Ku

Date:

Thursday, October 17, 2024

Working time:

Full-time

Additional Locations :

• Japan - Tōkyō - Chiyoda-Ku

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) .

Description and Requirements

Position Description

Modem/RF Technical Account Manager is responsible for interfacing Japanese carriers (MO and/or MVNO) to understand their modem and RF related requirements, articulate & communicate them to internal organization (Motorola R&D, product operation, sales & marketing), keeping track of the action items, and verify their implementations.

The position will occasionally be involved in identifying and investigating the root cause of Modem/RF related issues of the models launched in the market. One of goal is to get product approval from Japanese Carriers. Also, will be involved in Modem/RF related technical Q&A’s from potential customers upon requests from corporate sales team.

The position will mainly Interact with Motorola JP Project Manager, country sales & marketing team, global R&D and product operations team, quality assurance team, inside the company.

Also will interface with Japanese carriers as well as SW development service providers and certification firms.

Key responsibilities

• Work as point of contact on Carrier technical items for both customers and internally teams. And work proactively with internal team to build a good relationship with Carriers and ensure the success of the business.

• Understand customer HW requirements and communicate with internal teams on them.

• Participate pre-sales phase to capture customer needs and wants. And communicate with internal teams in a timely manner to increase customer satisfaction.

• Demonstrate Motorola technologies to customers.

• Manage technical items in RFP with internal team and communicate customers when needed.

• During product development, work with the development team to meet customer requirements following the customer process. And make sure time plan and resources leading internal team.

• Provide status updates through regular meetings with customers when needed.

• Cowork with Modem/RF team and test vendors.

• Solve technical issues found in development phase and after-sales working with CS/Development team and business team. Support analysis activities when needed.

• Provide strategic input to internal team regarding the industry or application technology trend to enhance the partnership with the customers.

• Travel domestic and overseas as needed.

Key Requirements

• At least 3 years’ experience of developing models for NTT docomo / KDDI / Softbank /Rakuten / MVNO

• Understanding smartphone development process and Knowledge of key communication technologies and smartphone functions.

• Communication and presentation skills together with experience of providing technical presentations to customers.

• Experience of development work as a system design, function block design, evaluation, or debugging (work as at least one of them) as a member of Modem/RF development team.

• Experience as a product development leader, making time schedules and managing teams.

• Experience of failure analysis and fixing problems that occurred at customers.

• Cross-functional development experience together with radio/modem, electrical, mechanical, system/platform, application team, etc.

• Experience in managing RFP and requirement items provided by customers.

• Understand the technical value proposition and translate it into a business value proposition.

• Proficient in Japanese and English for listening, speaking and reading. (in Mandarin strong plus)

• Prior experience in an operator technical interfacing role required.

• Managing technical contractors in the team.

Additional Locations :

• Japan - Tōkyō - Chiyoda-Ku

• Japan

• Japan - Tōkyō

• Japan - Tōkyō - Chiyoda-Ku