Description

Amazon Marketplace Paid Services (AMPS)

Are you interested in innovating to deliver a world-class service to Amazon’s Selling Partners? The AMPS program is designed to improve the customer and Selling Partner experience on Amazon by empowering Merchant Consultants to work directly with Selling Partners to improve the value, selection and convenience of their business. Our team will invent and innovate across technology, process and people to grow the program, improve seller engagement and satisfaction, and enable solutions through direct collaboration with the global teams. AMPS is looking for a leader to join us as a Manager, Business Operations to develop and scale our Paid Services business launched in 2020. The candidate will be responsible for maximizing MC productivity and effectiveness through automation and AI, while leading a team of Business Operation Managers. You will be expected to develop improvement plans to achieve the overall business outcome based on a clear analysis of the gap between now and the future. You will play a key role in developing our portfolio of Paid Services solutions with cross-functional teams and colleagues in the US, EU and China, in addition to Japan.

The ideal candidate will have experience successfully hiring, managing and developing team members with technical skills, as well as the ability to set a vision for a team and put the right mechanisms in place to keep team members focused on delivering results. S/he will have a high degree of autonomy and a proven track record of taking end-to-end responsibility and successfully delivering results in a fast-paced and dynamic business environment.

Key job responsibilities

• Lead a team in hiring, managing, and developing team members.

• Define analytical approaches to complex or ambiguous business requirements, derive business insights from multiple data sources, and develop strategies to maximize the productivity of AMPS sales teams.

• Drive key initiatives to improve sales efficiency and quality in partnership with domestic/global teams.

• Lead projects to address key cross-functional opportunities that impact Selling partners.

• Design and implement operational excellence improvements. Integrate data analysis and field issues to generate ideas, build effective mechanisms and drive continuous improvement.

• Provide regular project updates to senior leadership, including key successes/challenges.

• Understand how to thrive in an ambiguous environment and lead teams without line of sight to a clear solution in the short term.

Basic Qualifications

• 3+ years of experience leading teams

• Proven ability to develop and attract top talent

• 5+ years of hands-on experience building complex, highly optimized SQL queries from large data sets

• Python implementation experience

• 5+ years of program or project management experience

• 5+ years of experience working cross-functionally with technical and non-technical teams

• Experience defining requirements and using data and metrics to derive business insights

• Business English/Japanese speaking, writing, and reading skills (required to attend meetings, lead discussions, and write documents)

Preferred Qualifications

• Experience in Data Engineering, Business Intelligence

• Dashboard design/operation experience in BI tools (Quicksight, Power BI, Tableau, etc.), RDB design/operation experience, CRM/SFA knowledge

• Financial knowledge to understand business

• Experience in building large scale machine learning models

• MBA