Job Description

Necessities

Able to travel extensively and be away from home for extended periods of time and/or to work remotely from home or from the base office

Willing to work overtime, overnight, weekends and public holidays as requested

Commitment to adhere to company standards, policies, and procedures

Ability to communicate effectively and build rapport with Oracle team members, customer stakeholders and customer team members and other related vendors from a wide variety of cultures and backgrounds

Currently hold a valid passport

Knowledge, Skills and Abilities – Fundamentals

Three to five years’ industry experience

Tertiary qualification Information Systems or similar, Hospitality, Business or Event Management field

Knowledge of hotel front office management procedures

Professional written and spoken English (and any applicable local language, e.g., Chinese/Thai/Korean)

Experience with Microsoft Office suite of products in particular, Outlook, Excel, Word, and PowerPoint

Knowledge, Skills and Abilities – Desirable

Previous training experience in theoretical/conceptual training

Knowledge of broader hotel operating procedures (events management, housekeeping, or Finance)

Previous experience in supporting hospitality software products

Knowledge of other similar PMS systems

Basic working knowledge of Networks, PC’s, and related peripherals

Familiarity with Windows Server, Oracle databases, SQL, and remote connectivity Applications

Experience with Zoom Meetings or similar video conferencing software

Career Level - IC2

Responsibilities

Duties & Responsibilities

Installing, configuring, training, transitioning, and supporting Oracle Hospitality products using the latest Oracle installation, configuration, and training standards and procedures

Imparting Oracle product knowledge and recommendations on hospitality best practices and operations as they apply to Oracle products so that the customer can obtain the best of use of and maximise the benefit of the products and maintain the products post-engagement

The management of, entry, tracking and first line escalation of Service Requests in MOS, Oracle Service Cloud tickets and enhancement requests

The first line resolution or escalation of project risks and issues to the Project Manager in a consulting engagement and management of project scope, deliverables, and timeline within a consulting engagement for the tasks assigned

Timely and accurate filing of project status reports and other project deliverables, and timecards and expenses reports

Remaining current and familiar with Oracle product new releases and new features

Obtaining and maintaining current certification in products and Major Account accreditations

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer