Description

Global Logistics is a team of highly experienced logistics professionals, carrier specialists, and program managers focused on improving the speed, cost and reliability of Amazon's cross-border logistics capabilities. Leveraging the capabilities of world-class logistics providers and internal Amazon supply chain solutions, Global Logistics Services increases selection and lowers costs for our customers.

Reporting to the Global Logistics APAC Lead, Cross-Border Transportation Specialist Asia-Pacific (APAC), will manage the cross-border movement of cargo from source countries across the Globe to Amazon Facilities in APAC region (Singapore and Australia). In this role, you will partner with regional, internal, and external stakeholders to execute daily inbound operations and improvement activities/projects, driving speed, accuracy, and efficiency. You will be the main point of contact for 3P service providers and internal Amazon stakeholders pertaining to cross-border cargo movements.

We are looking for a candidate that has expertise of cross-border freight movements, effective written and verbal communication skills (Japanese fluency is nice to have but not required), and a strong ability to deep dive problems effectively. The specialist will serve as a hub for Global Logistics, Internal and External Stakeholders in terms of communication and performance management. They will help the 3P service providers and Amazon stakeholders identify and prevent errors, own, and resolve escalations relating to the cargo movement, and provide a consistent understanding of proper process for the cross-border cargo inbound processes.

Key job responsibilities

This role will include the following:

• Manage Shipment Order-to-Arrival of Air/Ocean/Ground B2B import shipments from origin facilities across the Globe to Amazon Facilities in APAC.

• Manage Shipment Order-to-Arrival of Air/Ocean

• Stakeholder/Partner Communications

• Inquiry Management

• Escalation Management

• Reporting Creation and Distribution

• Kaizen activities/Project in operations

• Investigate causes of problems and collaborate with related partners to rectify them.

About the team

More Information (Japanese Only)

・Job:Project Management

・Location:Tokyo Office

*Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/disability/jp

Basic Qualifications

• 2+ years of program or project management experience

• Expertise in cross-border freight movements

• Effective written and verbal communication skills in English

• Strong problem-solving and analytical skills

Preferred Qualifications

• Knowledge of Lean principles and DMAIC methodology

• Experience in MS Access and SQL

• Experience in requirement gathering and ability to write clear and detailed requirement document

• Excited about working in a diverse group and contributing to an inclusive culture