Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. Both a Bachelors and Masters degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle*s core products, applications, and tools.

Responsibilities

Cloud Architect (CA) is responsible of delivering best in class services to our CSS Customers running Oracle private, public, and multi-cloud. He/she is expected to have extensive cloud solutions & problem resolution skills to help our customers at different stages of their Cloud Journey, including advisory aligned with Oracle’s best practices and service delivery standards.

The Cloud Architect is expected to assess and analyse customers cloud infrastructure needs to make sure that Oracle solutions meets the customer’s objectives. Providing technical guidance on the transition from on-premise to Oracle cloud as well as provide advice and solutions to customer’s hybrid cloud solutions.

Desired Skills & Experience:

· Overall good knowledge of Oracles private, hybrid and public cloud solutions.

• Experiences in multi-cloud deployment.

• Strong knowledge of Oracle Cloud Infrastructure (OCI) services and architecture

• Strong knowledge of physical and SDN network technologies.

• Experiences in building, configuring, managing, and monitoring networking and IP infrastructure in major cloud provider (OCI, AWS, Google Cloud Platform, Azure, etc.).

· Awareness and knowledge of networking and latency considerations for different workloads.

• Ability to architect for high availability, fail-over & disaster recovery in public or hybrid cloud environments.

• Good automation process and technology experience around DevOps, GitOps, AI/ML, microservices

· Strong understanding of cloud security.

· Good knowledge of relevant open-source cloud technologies

• Be familiar with VMW, KVM, AWS, Azure, SoftLayer and OpenStack.

• Experience in develops, configurable, deploys and maintains cloud security and systems in support of information security operations.

• Knowledge of Cloud native design solutions

· Good Understanding of Oracle Database, Oracle Middleware and PaaS services

· Understanding of Applications landscape and SaaS Solutions

· Enterprise Design/Architecture Framework experience such as TOGAF or similar Desirable to have TOGAF10 certifications.

· A good command of English to collaborate with regional and global teams.

The desired candidate should have 3 – 5 years of experience in the Cloud service IT industry. Experienced in architecting or deploying Cloud/Virtualization solutions to enterprise customers. Good hands-on experience is a must.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer