About this role

The Aladdin Client Services (ACS) Team tackles the hardest, most sophisticated problems in FinTech. We utilize our in-depth understanding of Aladdin, our clients’ businesses, and the investment management process to provide world-class customer service to our rapidly growing, global client base. We are a diverse team and bring our unique skills and experiences to the table, but we all share a serious passion for solving tough problems and keeping our clients happy.

Are you a highly motivated professional interested in building a career in Fintech Industry? Do you want to be part of a team that shapes and improves our client’s investment processes? Can you deliver in a fast-paced environment and demonstrate resilience in the face of challenges? If this sounds like you, then join the Aladdin® business.

Our team is known for

Being subject matter experts with a reputation for getting the job done. We…

• Deliver exceptional customer service to users, every time

• Solve difficult problems by providing innovative solutions

• Collaborate with others because we know we can do more together

• Figure out what needs to get done and then do it

• Learn every day, question everything, and embrace change

• Foster a fun, innovative team atmosphere

• Develop expertise and answer client queries across the various areas of life cycle of a trade, trader workflows, FIX messaging and placement venue connectivity.

As an Analyst/Associate you will

Answer questions and help our clients run their businesses on Aladdin: You will solve problems that matter, making direct and measurable difference to our clients. In the process, you will build technical, industry, and relationship skills. Have a good understanding of Fixed Income, Equity, Derivatives and Alternatives products and how they are modelled and traded in Aladdin.

Use technology to solve problems: Use technical skills (like SQL, UNIX) to ensure the accuracy of large analytical data sets, automate processes with scripts and efficiently query information from a vast database.

Educate users, leverage service insights, and relay user experience feedback to improve the customer experience and our product: We believe that the best customer service is proactive, not reactive. We are students of our own data and engage with our clients to keep problems from arising, rather than dealing only with issues that are brought to our attention.

Work on a global team, with a local presence: Our support model follows the sun –if a market is open somewhere in the world, so are we! You will get to work with teams across the world, while still engaging with a vibrant local team.

Key Responsibilities:

• Develop expertise in Trading functionalities and nuances across various asset class universe

• Answer client’s queries related to Orders, Placements and FIX issues in timely and accurate manner

• Build strong working relationships with Traders and different teams within BlackRock while communicating and explaining new Aladdin capabilities to internal partner teams and external client base

• Work on understanding key requirements from traders and come up with custom and innovative solutions

• Interact with BlackRock and clients trade desk to identify technical issues with timeliness and high level of accuracy

• Work with regional and global team and product experts and help drive local initiatives

• Constantly evaluate systems, processes, and procedures for inefficiencies, and make recommendations for improvement

Knowledge/Experience:

• 2+ years’ experience in financial industry

• Excellent organizational skills; extremely detail oriented

• Excellent problem-solving, critical-thinking skills and an ability to identify problems, design and articulate solutions and implement changes

• Knowledge of financial products in Fixed Income, Equities and Derivatives etc.

• Demonstrated technical ability to use SQL, UNIX

• Able to develop good working relationships with stakeholders

• Demonstrated success in a high-paced environment

Competencies:

• Strong analytical skills, attention to detail, a strong work ethic

• Fluency in Japanese and English

• Familiarity with third party technology platforms and parties

• Must be detail orientated, possess initiative, and work well under pressure

• Given that the nature of this role is Finance and Technology (FinTech) centric, we would like candidates who demonstrate an aptitude for learning these aspects of the job

• Positive attitude and a team player

• Be able to work and deliver under minimal supervision/independently

• Prior experience in an investment management firm is a plus

• Additional foreign language skills is a plus

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock (http://careers.blackrock.com/) | Twitter: @blackrock (https://twitter.com/blackrock) | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.