IT Lead, Engagement Orchestration & AI - 2406200813W

Description

Johnson & Johnson is recruiting for an IT Lead, located in Titusville, NJ.

The Engagement Orchestration & AI LEAD Analyst liaises with Business Stakeholders and technical teams to solicit and document business requirements for the Janssen Experience Transformation (JET) and C360 Platform (Treasure Data) capability while serving as the SME on JET business and IT processes and tools. We need someone who can deliver quality solutions to our internal customers. Our ideal candidate must have the ability to work on multiple prioritized requests simultaneously and compile business needs into digestible requirements to translate to the development teams using the Agile methodology. This role will partner with Business Product Owners, Technical Project Managers, Application Development vendors, and Testing Services to ensure that delivered capabilities meet the intended use by the business. Must be able to operate independently with little supervision.

Key Responsibilities:

Business IT Interface

• Understand business problems and conditions

• Understanding of Engagement Orchestration systems or systems that the business uses; or may use in the future to deliver potentially new capabilities

• Is assigned to work with the business to translate requirements for IT sprint cycles

• Coordinate user acceptance testing or assist unit testers so that requirements are satisfied

• Writes, manages, and clarifies story points

• Day to day platform configuration management

• Facilitate discussions, meetings, and workshops with business and IT partners to enhance IT and business processes

Business Requirements Analysis

• Takes business requirements and writes specifications in a consumable format and terminology for developers

• Maps out business processes to serve as a reference for development and IT support

• Explains to the business how requirements may be implemented from a functional standpoint

• Applies compliance requirements within the scope of responsibility, provides documentation and participates in compliance activities as required

Program Oversight

• Reports on the progress of work stream and release cycles; has little oversight or responsibility over other work products

• May assist and report on user acceptance testing

• Provide oversight and management of the project

• Identify and address any issues that may arise

Quality Operations:

• Demonstrated knowledge of JNJ Training requirements, portfolio, project management, and IT procurement processes

• Ensure system compliance with JNJ Standards

Other Duties:

• Provide a single point of contact for business to IT, able to assist business to navigate to appropriate IT support and resources

• Works together with Product Owners from various sectors to establish and implement enterprise strategy for Customer Engagement

Qualifications

• Required Minimum Education: BS or Equivalent Experience; Preferred Area of Study: Management Information Systems / Computer Information Systems

• Required Years of Related IT Experience: 5 years

• Experience with Treasure Data C360 technologies or other Customer Data Platform (CDP) application in the life sciences industry (ex. Telium, Salesforce, etc)

• Experience with Scaled Agile methodology

• Project Management leadership (experience in delivering multiple large projects, from inception to delivery)

• Highly capable Business Analysis skills

• Proficiency in managing relationships with individuals and organizations involved in the business

• Should possess direct experience soliciting and documenting requirements

• Experience collaborating with individuals from different business areas and technical teams

• Knowledge of enterprise architecture and Development methodologies.

• Broad understanding of current capabilities and limitations of existing systems.

• Effective collaborator, networker, and adept at working with others

• Experience working with agencies and technology providers

• Solid communicator, team motivator, and leadership skills

• Proven track record in delivering results and progress within aggressive timescales

• Demonstrated experience in collaborating across product lines and workstreams

• Fluent in spoken and written English, other languages a bonus

Preferred:

• Preferred Area of Study: Management Information Systems / Computer Information Systems

• Preferred Related Industry Experience: 2 years of experience working in life-sciences industry, medically-directed healthcare products

Domestic Travel on the Job up to 10%

The anticipated base pay range for this position is $90,000 to $144,900.

The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year. Bonuses are awarded at the Company’s discretion on an individual basis.

• Please use the following language:

• Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.

• Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

• Employees are eligible for the following time off benefits:

• Vacation – up to 120 hours per calendar year

• Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year

• Holiday pay, including Floating Holidays – up to 13 days per calendar year of Work, Personal and Family Time - up to 40 hours per calendar year

• Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits

The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market."

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.

Primary Location NA-US-New Jersey-Titusville

Organization Johnson & Johnson Services Inc. (6090)

Job Function Technical Product Management

Req ID: 2406200813W