This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12576388

Job Summary:

We are looking for a highly motivated and customer-focused Automotive Business Development Center (BDC) Representative to join our dynamic team. The BDC Representative will play a key role in supporting our sales and service departments by engaging with customers, generating leads, scheduling appointments, and ensuring a seamless experience for our clients. The ideal candidate will have excellent communication skills, a passion for the automotive industry, and a strong desire to help customers meet their automotive needs.

Key Responsibilities:

• Lead Generation & Follow-up: Engage with potential customers via phone, email, and chat to generate qualified leads for the sales and service departments. Follow up on incoming leads to convert inquiries into appointments.

• Customer Service: Provide exceptional customer service by responding to customer inquiries, answering questions, and resolving concerns in a timely and professional manner.

• Appointment Scheduling: Schedule test drives, service appointments, and vehicle deliveries, ensuring a smooth transition to the respective department.

• CRM Management: Input customer information and interaction details into the dealerships Customer Relationship Management (CRM) system. Maintain accurate and up-to-date records of all communications and follow-ups.

• Sales Support: Assist the sales team by providing leads and customer information, ensuring all opportunities are acted upon efficiently. Promote dealership specials, offers, and new inventory.

• Marketing & Outreach: Assist in the execution of marketing campaigns, both digital and traditional, to generate inbound leads and build brand awareness.

• Customer Retention: Actively follow up with past customers to encourage repeat business, foster loyalty, and enhance the dealerships relationship with its clientele.

• Collaboration: Work closely with the sales and service teams to align strategies and ensure a consistent and high-quality customer experience.

Qualifications:

• Experience: Previous experience in an automotive dealership, business development, sales, or customer service is preferred.
• Skills: Strong communication skills, both verbal and written. Ability to build rapport with customers and colleagues. Proficient in using CRM systems and Microsoft Office Suite.
• Knowledge: Basic knowledge of automotive products and services is a plus. Understanding of dealership operations is beneficial.
• Personality Traits: Self-motivated, goal-oriented, detail-oriented, and team player with a positive attitude. Excellent organizational skills and the ability to manage multiple tasks simultaneously.
• Education: High school diploma or equivalent required; college degree or equivalent automotive training preferred.