In this position, the majority of your day will be working in a team environment helping individuals and families seeking services by providing specialized assistance at the front desk and on the phone. This position helps to guide customers of the Aging and People with Disabilities population through the sharing of rules, policies, procedures and programs in collaboration with other branch staff. You will be responsible for making decisions regarding requests for information from the public and entering that confidential information into the ONE system. Decisions could also include referring Oregonians to community resources or making appointments with the Oregon Department of Human Services for requested services. This position will also provide clerical support services to case managers and eligibility workers. MINIMUM QUALIFICATIONS Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents; OR An associate degree in any field; OR An equivalent combination of education and experience. ESSENTIAL ATTRIBUTES We are looking for candidates with: Experience working within an environment requiring strong de-escalation skills Experience gathering information from customers to help determine the type of services to meet their needs Experience handling a high volume of multiple tasks and competing deadlines Experience working with a variety of software and/or databases in an office setting Language skill requirement or preference: to perform job duites