Description

All Amazon teams and businesses, from Prime delivery to AWS, are guided by four key tenets: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking.

We are driven by the excitement of building technologies, inventing products, and providing services that transform the way our customers live their lives and run their businesses.

What unites Amazonians across teams and geographies is that we are all striving to delight our customers and make their lives easier. The scope and scale of our mission drives us to seek diverse perspectives, be resourceful, and navigate through ambiguity. Inventing and delivering things that were never thought possible isn't easy, but we embrace this challenge every day.

By working together on behalf of our customers, we are building the future one innovative product, service, and idea at a time. Come build the future with us.

We are hiring Team Managers in our (Netherlands, The Hague) team to manage Data Associates.

Key job responsibilities

• Manage job assignment on a day-to-day basis, monitoring performance on job or queue adherence, volume, and quality

• Support hiring and training of new Data Associates

• Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities

• Liaise with Program Management and other global operations team leads to manage risks & propose mitigation strategies

• Track quality and utilization metrics

• File and track tickets, following up on blocks to productivity

• Provide regular, formal & informal feedback to direct reports

• Identify and help implement process-related improvement using methodologies such as Kaizen, six sigma, or lean

Basic Qualifications

• Bachelor Degree (any subject) or advanced college education or experience in a Leadership or related position with management

• Proficiency verbal and written communication in Dutch and English

• Experience in understanding performance metrics and developing them to measure progress against key performance indicators

Preferred Qualifications

• Experience with process improvement/quality control tools and methods

• Demonstrated ability to lead talent within a team, work cross-functionally, and build consensus on difficult issues

• Excellent communication, strong organizational skills and very detail-oriented

• Strong interest in hiring and developing people in their respective roles

• Leadership experience in coaching and performance management

• Experience in managing process and operational escalations

• Experience with aspects of speech and language technology

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.