Job Family: Customer Services

Req ID: 425799

Smart infrastructure from Siemens makes the world a more connected and caring place – where resources are valued, where impact on the world is considered, where sustainable energy is delivered reliably and efficiently. It provides the flexible infrastructure to allow society to evolve and respond to changing conditions. Technology and the ingenuity of people come together to be at one with our environments and to care for our world. We do this from the macro to the micro level, from physical products, components and systems to connected, cloud-based digital offerings and services. Siemens offers a broad portfolio of grid control and automation; low- and medium-voltage power distribution, switching and control; and building automation, fire safety and security, HVAC control and energy solutions.

What are my responsibilities?

1. Customer Service tag comes with Empathy to support the customer by taking care of contractual obligations and organizational capabilities in mind

2. Responsible for Revenue & Proposals for given region(s)/Portfolio(s) for Site Services related to Medium & Low Voltage Panels

3. To track/manage proposals & Orders on hand - drive close collaboration between SI Sales, Promoters & Customer to provide best technical support on EA Service portfolios

4. Handle Team of Service Engineers (reporting directly/indirectly) & co-ordinate with them for complete Site Management, Toolbox talk, Safety Assessment, Approval of EHS before deployment of Team at Site

5. Manage Service Order Tracking sheet & forecast Service turnover cases. Ensure fulfillment of mandatory compliance documents to make sure smoot receipt of payment from Customer.

6. Contribute towards identification of New Business i.e. Spare, Services Etc. by providing Recommendations, no. of Installed Base, Age of Installation Etc.

7. Visit Sites as & when Necessary to help the Service Team. Close the Service MOM Pending Points & job closure formalities.

What do I need to qualify for this job?

• Electrical engineer with at least 5-7 years of relevant experience

• Must have firsthand experience Site Services related to Installation, Testing, Commissioning & Maintenance for MV/LV AIS/GIS

• Should be familiar with Market, Customer Base within India

• Excellent Communication and Presentation Skills

What else do I need to know?

Siemens is dedicated to quality, equality and valuating diversity and we welcome applications that reflect the diversity of the communities with in which we work. Please find more information at

Make your mark in our exciting world of Siemens

We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination, and help us shape tomorrow.

Find out more about Smart Infrastructure at: https://new.siemens.com/global/en/company/topic-areas/smart-infrastructure.html and about Siemens careers at: www.siemens.com/careers