Description

The region service Messaging and Streaming Team (MAST) is a customer experience-oriented team who is looking for a self-motivated talented engineer who can solve complex problems and have a vision to improvise the service support. MAST builds and supports Messaging and Streaming services such as Kinesis Data Streams, Simple Queue Service (SQS), Simple Notification Service (SNS), Amazon MQ, and Amazon Managed service for Apache Flink (MSF).

We are looking for a technical expert who brings a mix of operations and networking expertise and shares our passion to change the way our customers operate. A systems engineer will be creating and driving opportunities to automate and simplify the daily operations and scales the organisational operations.

Key job responsibilities

• Work proactively to solve potential problems and inefficiencies

• Communicate clearly and collaborate with others to deliver results with minimal supervision

• Participating in 24/7 on-call rotation to troubleshoot high severity issues

• Analysing dashboards and investigating metrics with the vision for improvements

• Create and maintain Standard Operating Procedures (SOPs) and runbooks for documentation

• Discuss radical new approaches to automate operational issues, assess risks and develop creative solutions

• Develop strategies for resolving identified problems to prevent future occurrences

• Assist others in the team.

About the team

The team has the unique perspective of operating all of the messaging and streaming services, instead of the software components. This enables our team to drive cross organization initiatives to remove operational hurdles, optimize software delivery, and remove bottlenecks felt by all of AWS.

Upon joining the MAST Engineering team, every employee is paired with a peer buddy who will help you to quickly come up to speed in understanding the technology we’re building, the tools we use and the business problems we’re trying to solve.

We are open to hiring candidates to work out of one of the following locations:

Thames Valley, POST-BER, GBR

Basic Qualifications

• Experience writing scripts from scratch for automating manual tasks (BASH, Python, Perl, Ruby or similar)

• Solid background in Linux. Familiarity with in depth troubleshooting and ability to solve complex technical problems

• Knowledge of network fundamentals (DNS, UDP, TCP/IP, HTTP (s), routing, switching)

• Experience owning services that are secure, scalable, reliable and efficient. Can identify multiple operational and security risks and then resolve, mitigate and/or escalate them

Preferred Qualifications

• Bachelor’s Degree in Systems Engineering, Computer Science or related field, or relevant work experience

• Exposure to cloud computing concepts and design considerations

• Experience in a 24x7 production environment

• Experience of monitoring frameworks (such as CloudWatch, Datadog, Grafana, Elastic or similar)

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).