Patient Navigator - Neurosurgery

Location: Texas Medical Center-Houston, Texas

Hot

Category: Healthcare Support Services

McGovern Medical School at UTHealth Houston

Requisition #: 250000BG

What we do here changes the world. UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.

UTHealth Houston Neurosciences is hiring for a Patient Navigator to join their team of professionals. The Patient Navigator will be responsible for referral management, patient registration and communication with patients, the care team and care management vendor through the care coordinator process. Other responsibilities include collection and collation of outside medical records, patient transport coordination, and appointment scheduling. EPIC experience is a plus!

Location: 6400 Fannin, Houston, Texas 77030

Once you join us you won't want to leave. It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus:

• 100% paid medical premiums for our full-time employees

• Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year)

• The longer you stay, the more vacation you’ll accrue!

• Longevity Pay (Monthly payments after two years of service)

• Build your future with our awesome retirement/pension plan!

We take care of our employees! As a world-renowned institution, our employees’ wellbeing is important to us. We offer work/life services such as...

• Free financial and legal counseling

• Free mental health counseling services

• Gym membership discounts and access to wellness programs

• Other employee discounts including entertainment, car rentals, cell phones, etc.

• Resources for child and elder care

• Plus many more!

Position Summary:

The Patient Navigator engages patients, creates trusting relationships, navigates patients throughout their journey within the practice and closely communicates with the patient's care team based on goals and identified patient needs. The Patient Navigator will aid patients in the coordination and completion of appointments and help decrease barriers to timely care and treatment.

Position Key Accountabilities:

• Oversees administrative functions of the program within the department.

• Communicates and maintains a relationship with patients to ensure that appointment needs are met including facilitating transportation and/or financial assistance.

• Maintains the integrity of patient information and the database, using HIPAA guidelines.

• Researches new opportunities to enhance the program within the department.

• Presents information within the practice to educate patients and staff about program offerings and services.

• sMaintain regular communication with the patient's providers through clinical messages in EPIC and via emails, phone calls and case review meetings.

• Makes recommendations for internal or external case management services when other issues are identified.

• Works with medical interpreters to reach patients of other languages.

• Produces mid-year and end-of-year reports on activities by compiling data from databases and writing up case examples.

• Performs other duties as assigned.

Certification/Skills:

• LCSW- License Clinical Social Worker preferred.

• Strong communication and interpersonal skills.

• Strong organizational and time management skills with emphasis on accuracy and attention to detail.

• Builds awareness among the healthcare team and let them know about patient navigator services.

Minimum Education:

Bachelor's Degree or equivalent combination of education and experience required.

Minimum Experience:

• 2 years experience in related field required.

Physical Requirements:

Exerts up to 10 pounds of force occasionally and/or a negligible amount frequently to move objects.

Security Sensitive:

This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

Residency Requirement:

Employees must permanently reside and work in the State of Texas.

If you are looking for a great healthcare career in Houston, visithttp://go.uth.edu/careers!

University of Texas Health Science Center at Houston (UTHealth)

Established in 1972 by The University of Texas System Board of Regents, The University of Texas Health Science Center at Houston (UTHealth) is Houston’s Health University and Texas’ resource for health care education, innovation, scientific discovery and excellence in patient care. The most comprehensive academic health center in the UT System and the U.S. Gulf Coast region, UTHealth Houston is home to schools of biomedical informatics, biomedical sciences, dentistry, nursing and public health and the John P. and Kathrine G. McGovern Medical School. UTHealth Houston includes The University of Texas Harris County Psychiatric Center, as well as the growing clinical practices UT Physicians, UT Dentists and UT Health Services. The university’s primary teaching hospitals are Memorial Hermann-Texas Medical Center, Children’s Memorial Hermann Hospital and Harris Health Lyndon B. Johnson Hospital.

UTHealth Benefits

UTHealth Houston offers a comprehensive and competitive benefits package. For more information on our benefits programs please refer to the UTHealth Houston Office of Benefits Website.

https://www.uth.edu/benefits/

Equal Employment Opportunity Statement

UTHealth Houston is committed to providing equal opportunity in all employment-related activities without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, gender identity or expression, veteran status or any other basis prohibited by law or university policy. Reasonable accommodation, based on disability or religious observances, will be considered in accordance with applicable law and UTHealth Houston policy. The University maintains affirmative action programs with respect to women, minorities, individuals with disabilities, and eligible veterans in accordance with applicable law.

UTHealthHoustonhas adopted a policy consistent with CMS regulations to protect our patients and university community from exposure to COVID-19. This policy affects all employees, residents, fellows, students, contractors, new hires, visiting scholars program participants, adjunct faculty, and volunteers who work, train, or collaborate at the John S. Dunn Behavioral Science Center.

In addition, all UTHealthHouston​​​​​​​employees who are assigned to work at a location that is subject to the affiliated partner’s hospital, clinical offices, or agency are required to abide by UTHealth’sHoustonrules and regulations, as well as the affiliate’s rules and regulations, including COVID-19 vaccination and safety requirements.

Work location is based on the needs of the department and may be adjusted.