Clinical Systems & Applications Specialist / Desktop Support - The Medical Center

Location: Texas Medical Center-Houston, Texas

Hot

Category: Information Technology

McGovern Medical School at UTHealth Houston

Requisition #: 240001U3

UTHealth Houston's Information Technology team is looking for a Systems & Applications Specialist to provide desktop support and assistance for users and clinicians in the Texas Medical Center. At theclinics, you will be providing both hardware and software help to end users. In a clinical environment, this includes supporting medical equipment and electronic medical records devices that are peripherals on the network. This employee provides support and lends technical expertise to departments and users for software, applications, security, and systems issues. You will need to be able to support desktop hardware and base and departmental-specific software and applications. Some of these applications, such as Epic or other medical office software, may be exclusive to clinical operations. It would be helpful for applicants to come from a similar background supporting clinical users.

This is a full-time position that is classified as exempt. It is eligible for all benefits from UTHealth, including healthcare coverage and participation in the State of Texas retirement program. This on-site role requires employees to report to a location in The Texas Medical Center. Our locations are on the Metro Rail and Bus lines for ease of commuting.

What we do here changes the world. UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.

Once you join us, you won't want to leave. It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus:

• 100% paid medical premiums for our full-time employees

• Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year)

• The longer you stay, the more vacation you’ll accrue!

• Longevity Pay (Monthly payments after two years of service)

• Build your future with our awesome retirement/pension plan!

We take care of our employees! As a world-renowned institution, our employees’ well-being is important to us. We offer work/life services such as...

• Free financial and legal counseling

• Free mental health counseling services

• Gym membership discounts and access to wellness programs

• Other employee discounts include entertainment, car rentals, cell phones, etc.

• Resources for child and elder care

• Plus many more!

Position Summary:

Provides support and lends technical expertise to departments and users for software, applications, security, and systems issues.

Position Key Accountabilities:

1. Provides technical support for desktop computers and other peripheral equipment, including installing, configuring, maintaining, and repairing equipment in a networked environment. Determines feasibility of repair or replacement of equipment and acts on issues as necessary.

2. Troubleshoots desktop services and systems and makes recommendations for improvements to increase productivity and address workflow issues.

3. Meets with users to determine software, application, or systems needs. Researches solutions and provides users with recommendations for appropriate solutions to address their needs.

4. Provide training to users on various systems, applications, and software as needed.

5. Documents each case, annotating all updates to ensure proper documentation of the resolution.

6. Maintains database of desktop services issues and resolutions for future reference.

7. Responsible for maintaining equipment and software inventory. Maintains files and documentation for various software installations.

8. Approve all IT lease and purchase requests.

9. Participates in the execution of rollouts/deployments, migrations, and upgrades.

10. Other duties as assigned.

Certification/Skills:

• A+, MCSE and/or MTA (Microsoft Technology Associate) preferred.

• Good communication skills, both verbal and written.

Minimum Education:

Associate’s degree or relevant work experience in lieu of education.

Minimum Experience:

Two (2) years of related experience. May substitute required experience with equivalent years of education beyond the minimum education requirement.

Physical Requirements:

Exerts up to 50 pounds of force occasionally and/or up to 50 pounds frequently and/or up to 20 pounds constantly to move objects.

Security Sensitive:

This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

Veteran Information:

Military occupations that relate to the initial selection criteria and registration or licensure requirements for this position may include but are not limited to 9S100, 0673, 002776, and 002789.

For a complete list, please visitwww.uthealth-veterans.jobs.

Residency Requirement:

Employees must permanently reside and work in the State of Texas.

If you are looking for a great healthcare career in Houston, visithttp://go.uth.edu/careers!

University of Texas Health Science Center at Houston (UTHealth)

Established in 1972 by The University of Texas System Board of Regents, The University of Texas Health Science Center at Houston (UTHealth) is Houston’s Health University and Texas’ resource for health care education, innovation, scientific discovery and excellence in patient care. The most comprehensive academic health center in the UT System and the U.S. Gulf Coast region, UTHealth Houston is home to schools of biomedical informatics, biomedical sciences, dentistry, nursing and public health and the John P. and Kathrine G. McGovern Medical School. UTHealth Houston includes The University of Texas Harris County Psychiatric Center, as well as the growing clinical practices UT Physicians, UT Dentists and UT Health Services. The university’s primary teaching hospitals are Memorial Hermann-Texas Medical Center, Children’s Memorial Hermann Hospital and Harris Health Lyndon B. Johnson Hospital.

UTHealth Benefits

UTHealth Houston offers a comprehensive and competitive benefits package. For more information on our benefits programs please refer to the UTHealth Houston Office of Benefits Website.

https://www.uth.edu/benefits/

Equal Employment Opportunity Statement

UTHealth Houston is committed to providing equal opportunity in all employment-related activities without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, gender identity or expression, veteran status or any other basis prohibited by law or university policy. Reasonable accommodation, based on disability or religious observances, will be considered in accordance with applicable law and UTHealth Houston policy. The University maintains affirmative action programs with respect to women, minorities, individuals with disabilities, and eligible veterans in accordance with applicable law.

UTHealthHoustonhas adopted a policy consistent with CMS regulations to protect our patients and university community from exposure to COVID-19. This policy affects all employees, residents, fellows, students, contractors, new hires, visiting scholars program participants, adjunct faculty, and volunteers who work, train, or collaborate at the John S. Dunn Behavioral Science Center.

In addition, all UTHealthHouston​​​​​​​employees who are assigned to work at a location that is subject to the affiliated partner’s hospital, clinical offices, or agency are required to abide by UTHealth’sHoustonrules and regulations, as well as the affiliate’s rules and regulations, including COVID-19 vaccination and safety requirements.

Work location is based on the needs of the department and may be adjusted.