This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4370641

Job purpose

The Deposit Operations Assistant will perform the day-to-day activities for all processes relating to the operations of the bank while following policies and procedures and mitigating risk.

Duties and responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide a positive customer (both internal and external) experience following the banks minimum expectations for service.
• Perform functions occurring in the department by following banks policies and procedures. Functions may include but are not limited to:\ \
  • Answering calls to department, transferring calls and providing support
  • Research transactional information on all account types
  • ACH processing, including compliance with NACHA rules
  • Return Item processing including Unpost, Charge Backs, Stop Payments, and Holds
  • Placing and verifying Holds and Stop Payments
  • Facilitation of Overdraft Program including collections and reporting
  • NSF Processing
  • Wire Processing
  • Garnishments and Levies
  • Foreign Currency and collection items
  • Returned mail processing
  • Debit Card research and support including disputes and Fraud Monitoring Services
  • Online and Mobile Banking research and support, including Bill Pay, RDC and BRDC deposit processing
  • Cash Management products and services
  • Balancing of internal and external accounts including correspondent banks
  • Dormant account monitoring including escheatment process
  • IOLTA reporting and processing
  • Printing statements
  • Scanning and indexing documents
• Maintain confidentiality of customer information both inside and outside the bank.
• Exercise judgement to mitigate risk and maintain compliance with all bank policies, procedures and regulations.
• Ability to work independently and in a team environment with efficiency and accuracy, plan and prioritize workload while meeting deadlines.
• Other duties as assigned.

Skills and Qualifications

• Must have at least one year of banking experience.
• High school diploma/GED required.
• Solid knowledge of relevant banking regulatory standards.
• High level of critical thinking skills.
• Good communication skills, both verbal and written.
• Excellent data collection and analysis skills.
• Strong attention to detail.

Working conditions

• The worker is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes.

Physical requirements

• Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
• Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
• Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewin a computer terminal; extensive reading; visual inspection of documents and reports both digital and physical.\ \

Direct reports

This position has no supervisory responsibility.