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Lumen
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Nashville, Tennessee
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impact. Join us as we digitally connect the world and shape the future.
The Role
The Director ... Service Metrics variances, Monthly Operations Review Decks, Force to Load, Productivity, etc. Supports all
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Lumen
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Nashville, Tennessee
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impact. Join us as we digitally connect the world and shape the future.
The Role
Sr Director Customer Engagement & Escalation aligns and positions the Customer Engagement Team to drive the optimal
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Lumen
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Nashville, Tennessee
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Director Strategic Capture and Proposals responsible for leading team responsible for campaign ... include comprehensive strategies for customer engagement, teaming, solution development, stakeholder
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Lumen
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Nashville, Tennessee
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organizations, including Sales, Service Activation, Access Management, Carrier Relations, Customer Financial ... exceed the Service Delivery organization’s customer experience, timeliness, quality and cost goals. This
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Lumen
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Nashville, Tennessee
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customer concerns and escalate internally when necessary (i.e., Service Improvement Plans)
• Partner ... impact. Join us as we digitally connect the world and shape the future.
The Role
The Customer
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Lumen
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Nashville, Tennessee
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for a visionary leader who will join our team as the Director Product Solution Consultancy who serves ... position requires a blend of customer advocacy, consultative expertise, and architectural leadership to
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Lumen
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Nashville, Tennessee
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.
The Main Responsibilities
Provide excellent customer service throughout the lifecycle of client ... impact. Join us as we digitally connect the world and shape the future.
The Role
The Service
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Lumen
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Nashville, Tennessee
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customer facing position
The Customer Engagement Associate II provides service to assigned territories ... goals and objectives. Additional responsibilities may include assisting customer with service migrations
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Lumen
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Nashville, Tennessee
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, service activation, test and turn-up, customer access group, technical customer account management ... .
Provide timely response to customer and service delivery inquiries.
Pro-actively manages the customer
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Lumen
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Nashville, Tennessee
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, proposal submission, and customer appointments.
Effective relationship-building internally through cross-functional collaboration and problem-solving with partners such as Customer Success, Product
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Lumen
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Nashville, Tennessee
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humanity. In this dynamic, customer-facing role, Technology Architects collaborate with our Sales, Solution Engineering, and Customer Success teams, spearheading innovative discussions that drive the growth of our
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Lumen
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Nashville, Tennessee
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humanity. In this dynamic, customer-facing role, Technology Architects collaborate with our Sales, Solution Engineering, and Customer Success teams, spearheading innovative discussions that drive the growth of our
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Lumen
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Nashville, Tennessee
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.
Passion for customer service and the desire to understand and introduce new technology to customer base ... Manager II – Inside is responsible for growing revenue in the small to medium sized customer accounts
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Lumen
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Nashville, Tennessee
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part of our sales eco-system to develop and document customer requirements, solution designs, service ... change requests where needed in support of service modification.
Work with customer and company
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Lumen
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Nashville, Tennessee
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, and passionate individual, who can define impact by examples of customer service, projects, or work experience.
Passion for customer service and desire to understand and introduce new technology to
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Lumen
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Nashville, Tennessee
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, and passionate individual, who can define impact by examples of customer service, projects, or work experience.
Passion for customer service and desire to understand and introduce new technology to
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Lumen
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Nashville, Tennessee
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document customer requirements, solution designs, service configurations, and project scopes of work in ... service modification.
Work with customer and company personnel to help identify and define technical
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Lumen
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Nashville, Tennessee
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, ambitious, and passionate individual, who can define impact by examples of customer service, projects, or work experience.
Passion for customer service and desire to understand and introduce new
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Lumen
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Nashville, Tennessee
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, ambitious, and passionate individual, who can define impact by examples of customer service, projects, or work experience.
Passion for customer service and desire to understand and introduce new
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Lumen
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Nashville, Tennessee
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as Customer Success, Product Marketing, Solutions Technology experts, Sales Support and Service ... visits, networking, lead generation, proposal submission, and customer appointments
Effective
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Lumen
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Nashville, Tennessee
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early-stage customer development, with particular focus on our Network as a Service (NaaS) platform ... customer success organization, through local enablement programs working with stakeholders to mentor the
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Lumen
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Nashville, Tennessee
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, etc), and ensure both customer and Lumen have what is needed for success. Ensures that activities related to this tower are accomplished in accordance with defined policy and procedure, both from customer
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Lumen
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Nashville, Tennessee
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Analyzes complex local and wide area network systems and/or customer network environment, including ... factors.
This position is eligible for either short-term incentives or sales compensation. Director and
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Lumen
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Nashville, Tennessee
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submission, and customer appointments.
Effective relationship-building internally through cross-functional collaboration and problem-solving with partners such as Customer Success, Product, Marketing
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Lumen
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Nashville, Tennessee
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functions. Analyzes complex local and wide area network systems and/or customer network environment ...
Analyzes complex local and wide area network systems and/or customer network environment, including
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Lumen
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Nashville, Tennessee
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partners such as Customer Success, Product, Marketing, Solutions/Technology experts, Sales Support, Service ... calling, premise visits, networking, lead generation, proposal submission, and customer appointments
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Lumen
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Nashville, Tennessee
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. Responsible for planning, organizing, and managing the customer's implementation to meet scope, timing and ... complex solutions to meet customer needs & is engaged according to PMO criteria and standards. This role
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Lumen
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Nashville, Tennessee
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proposal deck framework based on the service strategy and initial content for submission to customer ... for pursuit kickoff (eg: initial scope split, timeline, service delivery components)
Drive
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Lumen
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Nashville, Tennessee
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building a scalable value model to estimate Lumen’s impact to customer’s revenue, cost, operational ... Marketing, Service Delivery, Sales and CS leadership, align product roadmap to execution capacity, processes
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Lumen
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Nashville, Tennessee
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efforts focused on improving the experience for our Sales and Customer Success organizations. The LPA ... accomplishing work.
Proven ability to work in a customer-obsessed organization.
Excellent negotiating
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