Verizon Instructional Designer in Temple Terrace, Florida
What you’ll be doing...
At VerizonConnect (VZConnect), we guide a connected world on the go.
We’re in it to win it. Today we’re the #1 global provider of fleet management solutions for both enterprise and small/medium businesses. Our consumer products, like Hum, create a more connected ride with vehicle diagnostics, emergency assistance, and WiFi. And to top it off, our partnerships with major car manufacturers help us care for more drivers with our connected technologies.
As a top 20 SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.
If you’re a creative and forward-thinking trend setter who knows how to engage a learner, increase retention and positively influence business results through training solutions, we’re looking for you. The Verizon Connect Learning & Development team creates learning experiences to enable our product, sales, and customer service team members to deliver their best work. Our mission is to create fresh, innovate training solutions to increase knowledge, enhance performance and help our employees deliver an exceptional customer experience – all while delivering business results.
Your past success demonstrates that you are staying up with current L&D trends. You use agile development techniques to respond to the needs of the business with quality training. You quickly build rapport with stakeholders and roll up your sleeves to learn the business you’re supporting.
Engage with various internal and external stakeholders to fully discover the training need, relevance and importance of training impact. Actively participate in user acceptance of courseware when complete
Engage with customers to define training needs and training gaps. Conduct the detailed analysis of audience, task, and needs assessment of requested training
Develop training material using a range of development modalities, including mobile content, eLearning, video, classroom, live virtual deliveries, self-paced, reinforcement activities, and job aids/performance support
Actively participate in internal processes and collaborate with teams to ensure adequate translation of subject matter to learning material
Evaluate training programs and training effectiveness; track and improve efficacy
Design and develop highly-effective training content, with a focus on eLearning and blended learning, as well as user guides and Knowledge base content
Apply creativity to design new and redesign historic training modules and programs
Design, develop, and maintain all necessary training elements (e.g. strategic roadmap, tactical plans, leader guides, student courseware, training documentation, examinations) for all courses
Ensure that all training material follows design and development standards, adult learning principles, and regulatory requirements
Develop knowledge and behavioral assessments in order to assure the adoption of training
Proactively identify and assess current and future learning needs within the business.
Translate business KPI’s into learning objectives
Plan, organize, and implement a range of training activities that create effective, experiential learning experiences (e.g. monitored simulations, gamification, role plays, self-directed activities, and problem-solving scenarios)
Create interactive, multimedia presentations
Incorporate feedback from SME and Manager Reviews into development of learning assets
Review material content; create logical learning units/objects as appropriate
Develop instructional content to reflect an understanding of the diversity of learners or groups of learners
Responsible for new course setup in Learning Management System, courseware loading into our document management system, examinations into testing engine (including updates, new creations, or deletions), and access to all materials as appropriate
What we’re looking for...
You’ll need to have:
Minimum of 5 years of experience in education and training design and development, with a strong emphasis in e-Learning
Proven ability to apply adult learning principles, theories, concepts and development technologies to make training stick
Experience in developing content (job aids, instructional guides, product guides, procedural steps) for internal Knowledge Management sites
Ability to meet aggressive timelines for deliverables, with creative solutions, accuracy, quality and attention to detail
Verifiable record of achievement in design, development, and deployment of successful training programs, inclusive of learning strategies, practices, and processes
Applied knowledge of established standards, procedures, policies and practices
Experience in learning software and tools (Articulate Storyline, Captivate, Adobe Pro, Camtasia, LMS systems)
Bachelor’s degree in related field
Action-oriented, with a proven track record of material business results
Even better if you have:
Ability to quickly learn and understand the needs of our diverse business and products
Demonstration of extreme organization and planning skills
Advanced active listening skills and interpersonal savvy to attract and retain the interest of an audience
Experience in writing scripts for video content a plus
Proven track record of success in designing, developing, and delivering training for a variety of audiences using multiple delivery modalities
People-focused, with a demonstrated ability to work independently and in a collaborative team environment
Ability to develop and maintain a network or resources throughout the organization to support in the training development process
Advanced written and oral communication skills
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.