Description

North America Surface Transportation (NAST) Process Engineering Amazon Customer Excellence System (ACES) is seeking a highly skilled and motivated Program Administrator to assist in supporting NAST Cx teams with project alignment, tracking and deep dives. This is an exciting opportunity to join an established team within NAST and drive standardization of workflows within TOM and Amazon Transportation Service (ATS). We are looking for people who are able to work autonomously in an ambiguous environment that are passionate about data and writing. The NAST Program Administrator will drive alignment across all transportation stakeholder groups connecting to TOM. The right candidate will deep dive complex problems, is passionate about creation of and standardization of processes and ensuring accuracy of data and reporting. The candidate should also have strong analytical skills and a proven track record of being able to successfully identify a solution, prepare a plan and work with stakeholders to execute it with strong results.

Key job responsibilities

• Managing the successful completion of key deliverables throughout project life cycle for NAST Cx

• Consistently reviewing existing projects to identify gaps, streamline and improve results

• Monitor and track intake reporting to communicate tasks to internal and external stakeholders

• Manage multiple work streams simultaneously across both internal and external stakeholder groups

• Identify key stakeholder dependencies and create value propositions to drive engagement, alignment and on-time completion of tasks

Basic Qualifications

• 3+ years of experience within Microsoft Office programs with a focus on Excel

• Proven work experience & strong background as an administrative support or project / data management.

• Experience developing, implementing, and/or auditing standard work

• Experience creating content such as standard work or project updates for communication to large organizations and leadership

• Experience with performance metrics and process improvement

Preferred Qualifications

• Bachelor's degree

• Proficiency with query tools (SQL, etc.)

• Experience in operations, supply chain, procurement, logistics, or transportation organizations

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.