Description

We're looking for a detail-oriented, customer-obsessed specialist in outbound marketing to help create and deploy world wide cross-channel communications--especially via email, push, WhatsApp, and new or emerging channels. This person will ensure that content is appropriately personalized and delivered in the right cadence, frequency, and channels to drive engagement.

This person will sit within the Communications team, which develops and deploys communications to help selling partners proactively understand e-commerce-related policies and governmental regulations, so that they can take action and avoid negative consequences and business disruption. In turn, these policies and regulations help us create a trusted shopping experience and protect customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse.

Key job responsibilities

This individual will be responsible for executing and innovating on all processes related to onboarding communication templates and notifications. This includes:

• Gathering inputs and requirements from partner stakeholder teams, including deep diving partner tech and data requirements

• Planning and aligning on work to be done each sprint, ensuring work is 'sprint ready'

• Updating or creating email html templates, with a view towards evolving requirements

• Ideating and innovating on template formats and uses based on feedback from users and stakeholders

• Managing stakeholder expectations through office hours, wikis, reporting, training, progress updates, and other mechanisms to be created or revised;

• Updating training and documentation for internal use;

• Overseeing template testing and launches;

• Correcting html defects or errors

• Innovating on processes, templates, and mechanisms to reduce SLAs

A day in the life

The nature of your day-to-day will evolve depending on where we are in the lifecycle of an initiative. You may spend your day focused on stakeholder management tasks (such as understanding requirements and needs, timelines, reporting); production-related tasks (such as setting up html templates to ensure proper customization based on data needs) or on strategy-related tasks (such as reviewing customer insights with partners, ideating around new experiments, gathering data to form hypotheses and designs, investigating new capabilities and opportunities to improve seller experience). Some days may also be focused on team building (sharing information, offsites, team meetings) or on career and personal development (trainings and mentoring).

About the team

Our team values collaboration and individual ownership. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.

Basic Qualifications

• 3+ years of professional non-internship marketing experience

• Experience using data and metrics to drive improvements

• Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)

• Experience working with multiple stakeholders at various levels and in different locales to drive alignment

• Experience building, executing and scaling cross-functional email and push marketing campaigns (including automated flows) from concept to completion

• Experience in A/B testing

Preferred Qualifications

• Experience using data and metrics to measure impact and determine improvements

• Experience with CRM tools and systems that can be leveraged to drive customer engagement - including but not limited to Adobe, Salesforce, Unica, Marketo, Exact Target, Braze, etc.

• Experience in setting up and leading marketing operations functions

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $97,600/year in our lowest geographic market up to $178,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.