What’s Under the Hood

DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.

The DriveTime Family of Brands spans across DriveTime, Bridgecrest and SilverRock. You can find us at the intersection of technology and innovation as we use our proprietary tools and over two decades of industry knowledge to redefine the process of purchasing, financing, and protecting your vehicle.

That’s Nice, But What’s the Job?

In short, the entry level Corporate Claims Specialist is part of the Corporate Insurance & Safety (CIS) Team and works to help reduce total cost of risk when an incident occurs.

In long, our Corporate Claims Specialist is responsible for:

• Working closely with internal teams, insurance carriers, police departments, vendors, and our Third-Party Administrator (TPA) to ensure timeliness of incident reporting, data collection, investigation, and resolution of physical damage auto and property claims.

• Reviewing incident reports to investigate losses and seek timely resolution of claims for all damages to vehicles prior to being sold to customers or DriveTime property.

• Documenting all actions and activities related to individual incidents in the internal incident management database, setting follow-up timelines based on priority and need, and completing follow-up tasks timely and efficiently.

• Thinking independently to determine if an incident shall be self-administered or reported to an insurance carrier.

• Collaborating with internal teams and leadership to determine the best plan of action in complex or high-severity incidents.

• Coordinating incident completion within required internal guidelines, including working to secure recovery from at-fault parties through a subrogation process.

• Analyzing and presenting trends from data collected via reports and meetings.

• Providing recommendations for future reduction, training, and prevention of incidents to help reduce the overall total cost of risk.

• Gathering and completing monthly reports for data tracking purposes, accounting purposes, and trend development purposes.

• Assisting with training and mentorship of current & future CIS team members.

• Developing and maintaining productive working relationships with all DriveTime employees, external vendors, carriers, and providers to achieve appropriate claim resolution.

The Specifics

• Preferable to have one to two years of claim handling experience, including claim intake, investigation, and adjusting claims including auto, property, total loss, subrogation, or commercial claims.

• In lieu of claims experience, any insurance, project management, , or risk management experience will also be considered.

• Bachelor’s degree preferred but not required

• Able to demonstrate effective verbal and written communication across all formats ( with all levels of people internal and external.

• Ability to work in multiple systems in a high-volume environment

• Intermediate Microsoft Office Suite skills (Excel, Access, Word, etc.).

So What About the Perks? Perks matter

• Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.

• But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.

• Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.

• Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.

• Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!

• Gratitude is Green. We offer competitive pay across the organization, because, well… money matters!

• In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day or finish strong with a workout!

• Give Us a Reason (or not), and We’ll Celebrate. Regardless of whether there is a holiday or not, we are finding ways to kick back and enjoy each other’s company outside of day-to-day work.

• Smart-Casual Dress. Come dressed in jeans (you’ll fit right in with the rest of us).

• 15 Days of PTO and 8 Paid Holidays. Not just lip service: we work hard, to play hard.

Anything Else? Absolutely.

DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)!

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!