Job Overview:

The Facility Supervisor is responsible for leading the on-site administration team and the management of maintenance, vendors and projects for the community of Terramor.

Compensation: $28-31.25/hour

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Job Responsibilities:

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

• Manage and oversee the maintenance needs for the facilities throughout Terramor.
• Manage the team of associates assigned to the maintenance and operations, providing day to day and long term direction to the team, developing performance expectations and goals and regularly engaging with the team and individual associates to provide performance feedback.
• Develop, enforce and regularly evaluate protocols and procedures for team operations including maintenance, construction projects, and service contracts.
• Negotiate, prepare, implement and administer service contracts, including the preparation of contract standards, RFP and bid review and reports for the Terramor Board of Directors.
• Manage and develop systems and procedures for the ordering, use and storage of various supplies and equipment.
• Write and effectively communicate guidelines and procedures in support of policies, culture and operational needs.
• Proactively partner with co-workers and community partners to understand operational needs, adjust required support services, support the reconfiguration of facility amenities such as desks, computer equipment, phone lines and other factors critical to facility operation.
• Direct inspections in support of daily and preventative maintenance and repairs, coordinating work with service providers as needed.
• Proactively maintain access control equipment including cameras, card readers and locks. Support and monitor the ongoing use of access control software and hardware, training and evaluating use by administrative support associates.
• Compliance with fire, life, safety measures to include any required annual evacuations and related training/communications.
• Support Community events by meeting and understanding needs for maintenance and service vendors, and supporting event facility needs.
• Communicates with community residents both verbally and in writing to answer questions, respond to issues or concerns, or share information and updates via the community website, email newsletter or printed signs or notices.

• Regularly report to Supervisor with updates on all job responsibilities.

• Attend all company mandatory functions.

• Budget and expense management responsibilities pertaining to areas of oversight.
• Comply with company policies and procedures.
• Other projects and opportunities as may be deemed necessary and appropriate for this position.
• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Seek to use environmentally sustainable materials, processes, tools and supplies.
• Perform or assist with any operations as required to maintain workflow and to meet schedules.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

Skills & Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Advanced interpersonal and communication skills, working collaboratively and influencing others by sharing ideas in a constructive and positive manner; able to address problems and issues constructively to find mutually acceptable and practical business solutions.
• Advanced knowledge in the areas of office management, ergonomics, typical building maintenance, access control systems, office safety and related principles and procedures.
• Attracts and retains diverse, high caliber talent, while developing an engaged team to build the capabilities required for the organization to perform at high levels.
• Clearly communicates and holds self and others accountable by owning issues, solving problems and continuously seeking and providing feedback, regardless of source.
• Fosters change and improves the business by simplifying challenging situations and sometimes contradictory information to effectively solve problems.
• Works openly with others through honesty, integrity and authenticity.
• Proficient in speaking, reading and writing English as this position requires interfacing verbally with the public, tenants, their peers, supervisors and executives.
• Motivates self and others to consistently achieve results that lead to growth and profitability in a constantly changing environment.
• Challenges commonly held assumptions and originates new solutions with cross-functional partnership.
• Creates outstanding customer loyalty with both internal and external customers by delivering on our commitments of being genuinely helpful and providing the highest value of service.

Education & Experience:

• College degree preferred.
• Minimum 2 years of experience in related field with supervisory experience.

Physical Requirements & Working Environment:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Must be able to lift 50 lbs.
• Must have finger dexterity for typing/using a keyboard.
• Work is performed in a variety of environmental conditions, with exposure to outdoor temperatures, weather variations, traffic and equipment noise, equipment vibrations, vehicle and/or chemical fumes, chemicals such as cleaning solvents and grease, machinery and their moving parts and dust.
• Work duties may require the ability to stand or walk on hard surfaces for frequent and prolonged periods of time.
• Must be able to respond to requests and communicate to staff, coworkers, clients, and vendors.
• Consistent and regular attendance required.
• Some exposure to dust and noise.
• Some heavy lifting, standing, climbing.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

Supervisory Responsibilities:

• Supervise all members of the Administration team.

Tools & Equipment Used:

• General office equipment
• Valid California State Driver’s License and state mandated insurance

What We Offer:

· Medical, dental, and vision plans (full time and part time 30+ hours)

· Part time 20+ hours qualify for dental and vision

· 401K match

· Time off including vacation, sick, and company paid holidays

· Pet insurance available

· Verizon discount

· Tuition reimbursement

· Legal services

· Free emotional wellbeing and daily life assistance support for all associates

· Domestic partner coverage

· Health savings account

· Flexible spending account

About Us: FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.