CSSC back office engineer

Application deadline:

Workplace: Onsite Position

Job Location (Short): Tashkent, Toshkent, Uzbekistan

Contract Type: Full-Time

Employment Type: Regular

What is the Job all about?

This job will be responsible forcontributingto a thriving CSSC Back Office team by providing timely and effective technical advice to incoming inquiries. Provide support by delivering world class Customer Service by applying established procedures and guidelines to provide technical quotation, information, advice, and assistance regarding products and servicesof Grundfosbefore, during, and after a transaction to maintain and improve the organization’s Customer relationship.

You willreportto the CSSC Manager Back Office and will be assigned to work in Tashkent,Uzbekistan.

Your main responsibilities:

The major tasks for the Travel & Expense Accountantinclude but are not limited to the following:

• Provide technical assistance to Customers regarding the product sizing, applications, system solutions, accessories, installations, prices, etc. to assure the functionality of the solution in practice.

• Follow up on Customer interactions within set Service Level Agreements (SLA).

• Process special orders and inquiries in coordination with the suppliers.

• Support sales teams by handling tenders and projects, include providing dimension, specifications, calculations, time of delivery, operation, and maintenance issues, etc.

• Identify business opportunities and handover to external sales.

• Ensure customer master data is updated on portfolio of customers under their responsibility.

• Process special orders and inquiries in coordination with the supplier.

• Assist and coordinate technical training for Front Line staff.

• Support with ad hoc tasks defined by leadership

Your background:

We imagine that you have:

• Vocational certificate, associate or bachelor’s Degree or equivalent work experience (minimum of 3-4 years)

• Previous experience within Customer Services.Relevant administrative experience, organizational skills & accountability with the Customer.

• Knowledge of business structure, products and key market needs to create a skilledCustomer centric experience.

• Familiarity with MS Office applications especially Excel.

• Good communication and networking skills together with the ability to build strong and trusting relationships with both Internal and External Stakeholders.

• Excellent written English, good speaking English

• Demonstrate working knowledge SAP (CRM/SD).

• Fundamental Product and Application Knowledge – Interpret type keys, identify pumps vs spare parts, kits vs motors, identify where product is built (not essential).

What’s in it for you?

Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values (https://www.grundfos.com/about-us/our-purpose-and-values) .

• Development opportunities in an international environment

• People- and value-focused organizational culture

• Social, team, and sport events

• Training opportunities

Do you want to learn more?

If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.

To dig deeper into the Grundfos universe, follow us on LinkedIn (http://linkedin.com/company/grundfos) or Youtube (http://youtube.com/user/grundfos) , and to get to know some of your future colleagues and why they love working at Grundfos, check out Meet our people (https://www.grundfos.com/careers/meet-our-people)

We look forward to hearing from you!

About Grundfos

Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team

We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.