ROLE SUMMARY

Pfizer's Global Business Services (GBS) Transformation and Project Management (T&PM) Office is responsible for driving simplification, innovation, and expertise across GBS and accelerate GBS strategy through an integrated and centralized metrics, innovation, and transformation model.

The Sr. Manager Metrics & Measurement position is responsible for stakeholder engagement and delivery for Reporting and Analytical solutions and Performance Management Metrics across GBS. The Sr. Manager will partner with GBS and Digital to lead the governance on deployed solutions. The role is responsible for introduction of new technologies in space of AI, Visualizations, and Automation in partnership with Digital organization.

Responsibilities include developing and supporting strategy on GBS performance management including Customer Experience measures with an agile framework. The role requires to be versatile, display leadership qualities and be proactive on new challenges and convert them into opportunities with creative solutions.

The Sr. Manager will be hands on and have abilities to lead a group of talented colleagues & contractors and partner with Digital Partner(s), and Business stakeholders to develop and sustain the GBS performance management strategy including customer experience metrics & measures.

The role will lead, manage, track and present on project and progress against critical milestones to management on a regular basis.

ROLE RESPONSIBILITIES

• Manage team of colleagues responsible for complex reporting and analytical solutions & activities

• Clearly and consistently establish priorities for team and manage workload, deliverables, and competing priorities.

• Provide information colleagues need to perform tasks and make accurate decisions in a timely manner.

• Consistently identify and remediate issues and risks prior to potential financial impacts.

• Develop team and build colleagues by providing challenging tasks and assignments, holding frequent development discussions, remaining aware of each colleague's career goals, constructing and executing development plans.

• Actively (formally and informally) mentor key colleagues outside of your direct report team

• Engage directly with stakeholders and business partners on complex activities and deliverables and maintain effective, collaborative relationships.

• Develop and manage project workplans including performing risk analysis, tracking progress, and manage internal / external resources.

• Partner with Digital for introduction new & emerging technologies for team members and GBS, improving self-service and process efficiency automations.

• Assisting colleagues to embrace change and synthesizing change management strategies with communications and training.

• Drive and manage work-streams development and tracking of work-plans and schedules (including specialized resource requirements, key milestones, and project dependencies) to ensure projects are consistently delivered on time.

• Translate business level requirements into effective solutions. Ensure requirements are gathered accurately and manage timelines for the scoping, development, and delivery of the final solution.

• Build, validate, and update standards and documentation for accessing and interacting with Digital systems and data.

• Ensure solutions are aligned with GFS and Digital strategy.

• Maintain ownership of existing applications and systems ensuring consistent and reliable high performance and data integrity.

• Work with Digital to maintain the GBS systems. This includes coordinating maintenance performed by Digital with the application owners and stakeholders.

Professional and Leadership Characteristics

• Strategic Thinker : Understands the overall context, business implications and can think through a problem both conceptually and logically for better solutions.

• Creative : Able to bring forth new ideas to improve our existing practices and takes calculated risks to innovate new capabilities within Business Analytics, with a focus on data products and analytics solutions

• Analytical Thinker : Understands how to synthesize facts and information from varied data sources, both new and pre-existing, into discernable insights and perspectives; takes a problem-solving approach by connecting analytical thinking with an understanding of business drivers.

• Adaptable : Demonstrates flexibility in the face of shifting targets, thrives in new situations

• Pioneering : Pushes self and others to think about innovation and digital frontiers and ways to conquer them

• Strong Data and Information Manager : Understands and uses analytical skills/tools to produce data in a clean, organized way to drive objective insights.

• Highly Collaborative : Manages projects with and through others; shares responsibility and credit; develops self and others through teamwork; comfortable providing guidance and sharing expertise with others to help them develop their skills and perform at their best; helps others take appropriate risks; communicates frequently with team members earning respect and trust of the team.

• Proactive Self-Starter : Takes an active role in one's own professional development; stays abreast of analytical trends, and cutting-edge applications of data.

• Creative : Able to bring forth new ideas to improve our existing practices and takes calculated risks to innovate new capabilities within Business Analytics, with a focus on data products and analytics solutions

BASIC QUALIFICATIONS

• 7+ Years of experience in related field of Reporting & Analytics with exposure to project management process/activities

• 5+ years of experience designing and implementing reporting & analytical solutions and process automations.

• Bachelor's degree in a business, finance, or related field; MBA and/or project management credential (i.e., PMP, 6 Sigma) preferred.

• Proven ability to build coalitions and develop strong partnerships across functions.

• In-depth knowledge of project management and development procedures

• Capability to be a leader at all levels to own and understand the corporate vision, mission and culture and work to support the big picture through daily work activities.

• Minimum 4 years of experience leading a team.

• Strong interpersonal and leadership skills and comfortable influencing and motivating teams with no direct authority over them

• Self-starter who continually strives to improve performance and business processes.

• Ability to synthesize complex and voluminous information to provide accurate and meaningful project status to key senior stakeholders.

• Proactive problem solver and resourceful in dealing with barriers or difficult situations.

• Excellent organizational and time-management skills; comfortable managing competing priorities within a fast-paced environment

• Knowledge/experience in the healthcare/pharmaceutical industry a plus

PREFERRED QUALIFICATIONS

• Experience in Program and Project Management; working in a matrix organization.

• Experience in MS Power Apps, Power BI, desktop automations.

• Excellent working knowledge of Microsoft Office applications to create and manage spreadsheets, tables, and presentations.

• Knowledge in interactive visualizations and analytical solutions using Tableau and Excel.

• Experience in development, building, and/or supporting GFS or other application-based solution or database system/data warehouse.

• Knowledgeable about systems and technology including SAP ERP, Ariba, Workday, Service Now and edge systems experience.

• Project based productivity applications such as MS Project

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

Work Location Assignment:Flexible

Other Job Details:

• Last day to apply: July 19, 2024

The annual base salary for this position ranges from $105,500.00 to $175,900.00. In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided applies to the Tampa, FL location only. The salary range provided does not apply to any other United States location or locations outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.

Finance & Accounting

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