All the benefits and perks you need for you and your family:

• Benefits from Day One

• Paid Days Off from Day One

• Student Loan Repayment Program

• Career Development

• Whole Person Wellbeing Resources

• Mental Health Resources and Support

• Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift : Days

Location: 8702 HUNTERS LAKE DR, Tampa, 33647

The role you’ll contribute:

The Practice Manager II is responsible for the overall operational success of their assigned Primary Care Network practices. Provides leadership and direction to the entire team in that location. Practice Manager II will be responsible for efficient and effective operations of a practice with at least 7 providers and roughly 20 additional staff members. Responsible for favorable results related to financials, patient experience, provider and staff satisfaction, consumer initiatives, easy access to care, and value-based care.

The value you’ll bring to the team:

· Leads entire team within the practice to focus on service and care excellence.

· Recruits, hires, and onboards team members based on mission, culture, and skills fit.

· Assists in recruitment and onboarding of Physicians and APPs at their location.

· Collaborates with identified physician and APP leaders to advance professionalism.

· Builds and maintains positive, effective relationships with all Physicians and APPs in their location. This includes meeting regularly with them, working with them to effect solutions to issues within the practice, and together drive performance.

· Completes operational processes that are focused on maximizing use of clinical space, ease of access to care, and patient flow.

· Evaluates and manages all key performance indicators to include value-based care, patient experience, finances, staffing mix, and provider and staff satisfaction.

· Meets regularly with team members and providers to share performance and drive positive results. Provides oversight and accountability for consumer experience performance and builds and executes consumer focused action plans. Proactively reaches out to patients when service recovery is needed.

· Accountable for effective implementation and sustainment of consumer initiatives, including answering our phones, online scheduling, timely appointments, and the like to meet consumer needs.

· Accountable for smooth, effective financially viable practice operations.

· Delivers on AdventHealth’s team Member Promise to provide team leadership and development using TalentCare.

· Ensures workflow optimization and effectiveness for the team which includes Physicians, APPs, and staff. Ensures daily, effective huddles (including Daily Management Boards) are completed within the practice. In addition, the Practice Manager II will be responsible for conducting (with the Operations Director) effective Practice Operations Council meetings that drive improved performance and include all key providers and team members.

· Actively leads team and engages where needed in crucial conversations with Physicians, APPs, and staff to build trust and increase accountability.

· Accountable for overall financial performance of practice, including budget management and revenue cycle performance. Draft action plans, in conjunction with Finance to ensure financial targets are met, and adjust when performance is not as expected.

· Responsible for facility management of the location in conjunction with the PCN Facilities team to ensure practice remains in top condition for patient and team experience. Works with Finance when needed for capital and improvement requests. Ensures practice remains tidy and attractive to patients.

Qualifications

The expertise and experiences you’ll need to succeed :

KNOWLEDGE AND SKILLS REQUIRED:

· Possess excellent interpersonal, oral and written communication skills

· Knowledge of medical terminology and technology

· Experience in finance and accounting skills with regards to oversight of a large department budget

· Data analysis and critical thinking

· Exceptional organizational skills and ability to manage multiple tasks/deadlines and address daily operational hurdles as well.

· Ability to develop positive working relationships with Physicians, APPs, staff, and all external departments that support the location.

· Highly professional with excellent customer service skills.

KNOWLEDGE AND SKILLS PREFERRED:

·

·

EDUCATION AND EXPERIENCE REQUIRED:

· Associate’s degree in Business Administration, Healthcare or related field

· 3 years of leadership experience

EDUCATION AND EXPERIENCE PREFERRED:

· Bachelor’s degree in Business Administration, Healthcare or related field

LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:

·

·

LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED:

· Certified by the American College of Medicare Practice Executives (ACMPE)

· Certified by Certified Medical Office Manager (CMOM)

SUPERVISORY RESPONSIBILITIES

Leads team of roughly 20 team members and oversees operations of 7 Physicians and APPs

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Physician Services

Organization: AdventHealth Medical Group Primary Care

Schedule: Full-time

Shift: 1 - Day

Req ID: 24018502

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.