You have experience working as part of a global team with good interpersonal skills. You have good attention to detail, and are able to communicate internally & externally at all levels. Additionally, you are looking for professional growth. You have found the right team.

As a Payment Lifecycle Analyst - Receivables Monitoring , you will be part of the Command Centre team with the primary responsibility to monitor various application infrastructures while ensuring daily batches are completed by domestic and offshore keying sites. Your responsibility as a monitoring team will be to escalate all issues and rejections to the production managers in order to remediate and resolve incidents with minimal business impact.

The Command Centre team has a "follow the sun" model and may require some work to happen off-hours via remote access and mobile phone. You will have heavy interaction with Information Technology teams including developers, information/data security, networking, system administrators, and information technology operations. This is an "eyes on glass" function, hence, teamwork is required to coordinate coverage during breaks.

Your shift for this role will be 11 am - 8 pm Eastern Standard Time Zone. You will also be required for weekend and holiday coverage on rotational basis as well as occasional site shift coverage for Bournemouth and Bangalore resiliency coverage.

Job Responsibilities

• Undertake Monitoring of Systems, Links and Transmissions

• Acknowledge and action system alerts promptly

• Open and Initiate Pre-Authorized Contribution tickets

• Support and perform maintenance activities like End of Day and Secured Overdraft management

• Participate in all Incident Management calls and provide the relevant information to the line of business technical and operation teams

• Manage and respond to internal client enquiries raised via telephone or e-mail

• Support any testing, implementation events as required

Required Qualifications, Capabilities, and Skills

• Experience of working as part of a Global team

• Excellent written & oral communication skills in English

• Good Interpersonal skills to be able to communicate internally & externally and at all levels

• Audit-focused

• A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate

• Ability to use creative problem solving techniques to solve business issues

Preferred Qualifications, Capabilities, and Skills

• Good attention to detail

• Demonstrates accountability and concern for quality of work

• Must be able to work under pressure in deadline environment

• Analytical with ability to quickly assess situations and resolve complex issues

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans