Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

• Provide onsite product installation and project management.

• Supervise and lead additional onsite installation personnel to achieve project completion.

• Perform instruction, full system testing and provide documentation on installed systems as defined in QIP, and applicable MAP.

• Train and lead other onsite Stryker technicians.

RESPONSIBILITIES

• Will make travel arrangements for self and coordinate travel for other installation personnel. Collaborate with project managers and project personnel on installation kick off meetings

• Will verify all aspects of infrastructure are in place upon arrival at site. Will work with project management team and make suggestions to any/all contractors and customers regarding project needs.

• Will be required to comply with integration and FDA documentation procedures and standards.

• Will coordinate with offsite project managers and engineers conveying needs/issues to ensure appropriate tests, equipment and results are obtained.

• Will email daily reports to project manager, installation manager and appropriate individuals to maintain open and timely communication updates regarding the installation project.

• Will work from written and/or verbal instructions.

• Will communicate scope of work to additional installation personnel.

• Required to perform initial system checks to identify functionality and communicate deliverables to appropriate channels.

• Will be required to read, interpret, and execute wire schematics and room elevations. Will train others on operational function of installed systems.

• Must exercise a professional appearance and acumen while interacting with all customers.

• Must supervise daily work efforts of other installation personnel and additional sub-contractors specific to achieving project completion while maintaining quality.

• Outside vendors and contractors: Must supervise work details of outside contractors to ensure quality system requirements are met.

• Is responsible for staying current on all assigned compliance and job related trainings.

• Interacts with customers with regard to post market surveillance activities.

• Other duties as requested by project manager, installation manager, and project engineering team.

• Has the independence and authority to perform required tasks to ensure all provisions of the quality system are met.

• Perform preinstall job site checks and report findings to the project team.

• Proven ability to demonstrate the skills of an associate integrations specialist.

• Will review and seek out installation obstacles such as infrastructure obstructions, conduit paths, and elevation changes.

• Provides solutions to areas of opportunity to help improve processes or products.

• Must be able to travel up to 95% of the time, and arrive to job site as specified by project manager.

• Ability to work weekends as required.

PHYSICAL REQUIREMENTS

• Heavy work: Exerting up to 50 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects.

• Must be able to review printed materials.

• Must have demonstrated fine motor skills.

• Must be able to use sophisticated test and office computer equipment (e.g. smartphone, PC, and measurement equipment etc.).

MENTAL REQUIREMENTS

• Must be able to analyze and resolve non-routine testing and/or equipment issues using independent judgment.

• Must be able to improvise based on environmental/infrastructure needs within the appropriate guidelines.

• Must be able to follow and explain detailed instruction and inspection procedures.

• Must be able to complete detailed documentation accurately.

• Must be able to identify issues outside scope of project and discuss with the appropriate individuals.

• Must be able to work in a fast pace, independent environment and exercise good judgment.

SKILLS/EXPERIENCE REQUIRED

• Intermediate PC and appropriate application skills.

• Demonstrated ability to operate small hand tools (e.g. pliers, screwdrivers, hammer, wrenches, strippers, crimpers, etc.), power tools, and test equipment.

• Intermediate math and technical writing skills.

• Excellent problem solving skills.

• Excellent interpersonal communication skills.

• Must demonstrate strong ethics and character.

• Established talent for cable management and termination techniques.

• Must be able to interpret and execute A/V/control system flow schematics and diagrams.

• 2-3 years related technical experience.

• 2-3 years experience as an Associate Installation Tech. or equivalent.

• Possesses knowledge of other vendors equipment and how it interacts with Stryker equipment

• Experience providing exceptional customer service and building lasting relationships.

EDUCATION/TRAINING REQUIRED

• B.S. or B.A. preferred.

• Those lacking degree must have minimum 2-3 years integration experience or comparable skill set.

About Stryker

Our benefits:

• 12 paid holidays annually

• Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.

• Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits (https://cdn-static.findly.com/wp-content/uploads/sites/1427/2023/09/20143933/us-stryker-employee-benefits.pdf)

About Stryker

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com. (http:)

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral page (https://careers.stryker.com/referrals/)

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.