HSMV SECTION SUPERVISOR - SES - 76003922

Date: Sep 13, 2024

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Requisition No: 837220

Agency: Highway Safety and Motor Vehicle

Working Title: HSMV SECTION SUPERVISOR - SES - 76003922

Pay Plan: SES

Position Number: 76003922

Salary: $45,000.00 Annually

Posting Closing Date: 09/20/2024

Total Compensation Estimator Tool (https://compcalculator.myflorida.com/)

Division of Motorist Services

Bureau of Motorist Compliance

Medical Section

Selected Exempt Service (SES) Opportunity

* Internal Opportunity – FLHSMV Employees Only *

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.

Contact Person: W. Conrad McCray, ConradMcCray@flhsmv.gov

The Organization

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

Our Benefits include

• Paid Parental Leave

• Annual and Sick Leave Package

• Nine Paid Holidays

• State Health and Life Insurance

• Educational Benefits

• Contributory Retirement Plan

  To learn more about FLHSMV and why it’s a great place to work, visit our website at: flhsmv.gov/careers

  Duties and Responsibilities

  As a HSMV Section Supervisor, you will be responsible for supervising the activities of a medical phone staff and correspondence staff who handles a very high volume of challenging calls and mail inquiries. You will also be responsible for managing the scanning of all incoming mail and the conversion of medical files to a digital format. Additional duties include supervision of daily office operations, coordinating staff training and development, ensuring proper service levels to our customers, auditing and analyzing policies and procedures, conducting process improvements, and resolving administrative and operational issues which may arise via telephone and/or emails or letters. If you are detail-oriented, articulate, have great multi-tasking and organizational skills, and enjoy working in a very high paced, high-volume environment, you should consider becoming a HSMV Section Supervisor.

  Knowledge, Skills, and Abilities

• Knowledge of basic management principles and practices.

• Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Skill in communicating effectively, verbally and in writing.

• Ability to collect, analyze data and prepare summary reports.

• Ability to research problems, develop solutions, and communicate findings.

• Skill in using personal computers, including Microsoft Word, Excel, Outlook and Adobe Pro.

• Ability to track and monitor work assignments.

• Ability to establish effective working relationships with others.

• Ability to effectively supervise subordinates.

• Ability to read, understand, interpret and apply laws, policies, and/or procedures related to driver license records.

• Knowledge of supervisory principles and personnel/hiring processes.

• Skill in document scanning.

• Skill in data storage.

  Preferred Qualifications

  Preference will also be given to applicants who have experience:

• One year of professional work experience in a supervisory, team lead, and/or management position.

• One year of professional work experience using Microsoft Office products to include Word, Excel, and Outlook.

• One year of professional work experience in document scanning.

• One year of professional work experience in processing driver license records.

• One year of professional work experience in providing customer service and/or public relations.

  General Information

• The elements of the selection process may include a skill assessment and/or oral interview.

• Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Fingerprints and associated information/biometrics will be retained in the FBI’s Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.

• FLHSMV employees are paid once a month on the last workday of each month. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Location:

TALLAHASSEE, FL, US, 32399 TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL, US, 32302 TALLAHASSEE, FL, US, 32303 TALLAHASSEE, FL, US, 32304 TALLAHASSEE, FL, US, 32305 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32309 TALLAHASSEE, FL, US, 32310 TALLAHASSEE, FL, US, 32311 TALLAHASSEE, FL, US, 32312 TALLAHASSEE, FL, US, 32316 TALLAHASSEE, FL, US, 32317

Nearest Major Market:Tallahassee