Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

We Are dedicated to supporting our members as they navigate their health journey. We are recruiting individuals for a new team who will support our members as they manage complex health conditions.

Customer Service is the first point of contact, and we need energetic, compassionate individuals who will be dedicated to educating and helping our members understand the resources available to them.

Primary functions performed will be: 

· Placing outbound calls to members, located throughout the United States, who have been identified as having an acute health condition.

· Educating members on their Care Management program which is included in their medical benefits provided by their plan sponsor.

· Connecting the member with a nurse/care manager

· Providing a positive member experience reflective of the CVS values.

We are in the process of creating a new team to support our business growth. The team will be a telework arrangement.

Training will begin on day one and is approximately three weeks from 9:00 am to 5:30 pm ET. This will be conducted through Microsoft Teams and you will need to have the ability to attend through a personal connection until the connection with the network is established.

Post-training schedule preferences can be discussed during the interview. We will be staffing 9:00 am ET – 7:00 pm PT. Start times are based on your geographic location and will not begin earlier than 9:00 am in your local time zone.

Required Qualifications

· A personal High Speed Broadband internet connection required (100/25 mbps). Proof will be required prior to any confirmation of an offer and start date. To support telephony software, it must be Broadband and meet the minimum required mbps. You must be able to work with a direct connection using an ethernet cord as wi-fi is not permitted. Internet is non-reimbursable by the company unless state law mandates it.

· Space dedicated as working space during your schedule. Details will be discussed during your interview.

· 2 yrs. experience in a customer service call center environment where you were required to place outbound calls and you were either in a similar business supporting members health or prior experience in a sales environment

·  Averaged 85-100 contacts per day

Preferred Qualifications

· Worked in a setting where performance is measured against key performance objectives

· Excellent communication skills, both verbal and written 

· Experience supporting complex and nuanced work.  

· Ability to pivot direction during conversations based on responses from members

· Demonstrate ability to handle multiple assignments competently, accurately, and efficiently. 

· Ability to follow direction, multi-task and adapt to change 

· Foundational knowledge of computers (e.g., navigation, working in multiple windows, basic functions such as copy/paste, basic trouble-shooting skills)

Ability to learn in an on-line/telework environment.  

Pay Range

The typical pay range for this role is:

$18.50 - $31.72

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health (https://jobs.cvshealth.com/us/en/benefits)

We anticipate the application window for this opening will close on: 11/22/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.