Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

The Learning Consulting team supports Kyndryl internal clients to determine key human performance issues and provides recommendations on how to most effectively address those issues by using the Human Performance Improvement (HPI) methodology.

In this role you will apply in-depth HPI consulting skills to diagnose how the performance and learning issues within an organization align with business needs and adapt existing or develops new learning strategies and solutions to help meet business needs. You’ll be responsible for client relationship management, ensuring client satisfaction, and can manage all aspects of the engagement.

You'll develop and maintain a depth of understanding of Kyndryl's Consult business strategy; recommend and collaborate to design and deploy education and programs in support of their strategy including: technical, soft skills and experiential learning. You’ll be utilizing metrics and reports to provide business insights to facilitate decisions on education strategy.

As the Associate Director, Learning & Development you will specifically be responsible to:

• Develop and implement a strategic Kyndryl Consult development plan to achieve their targets and contribute to organizational growth

• Work closely with Kyndryl Consult leaders, SME, and cross-functional teams to align development programs with overall business objectives

• Make data-informed assessments on the skill gaps and development needs when making decision on programs changes

• Leverage key performance indicators (KPIs) to measure the effectiveness of development programs

• Work within the organization to identify challenges and implement process/infrastructure solutions

• Represent the organization at conferences and other events related to sales development.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

The compensation range for this position in the US is $116,760 to $221,880 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills, and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city, or local minimum wage requirement.

This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave and paid time off. Note: if this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.

Applications will be accepted on a rolling basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Know Your Rights: Workplace Discrimination is Illegal (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)

Pay Transparency Nondiscrimination Provision

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

To be successful in this role you’ll have the following skills and experience:

• A bachelor's degree in a relevant field such as Business, Education, Organizational Development, or a related discipline

• 8+ years of experience in training and development. Demonstrated experience in progressively responsible roles within learning and development

• Proficiency in learning and development principles, adult learning theory, and instructional design. Familiarity with modern training techniques and technologies, including e-learning platforms and Learning Management Systems (LMS)

• Proven leadership and management experience, including the ability to lead a team of learning and development professionals. Experience in setting goals, managing budgets, and executing strategic plans

• Ability to design, develop, and implement effective training programs and materials; Proficiency in creating engaging and interactive training content

• Strong analytical and data interpretation skills to assess training program effectiveness and make data-driven improvements

• Excellent written and verbal communication skills to convey complex concepts clearly and engage learners. Ability to deliver effective presentations and facilitate training sessions

• Project management skills to effectively plan, execute, and oversee multiple training initiatives simultaneously

• Strong interpersonal skills to build relationships with sales leaders, cross-functional teams, and external vendors. Ability to collaborate effectively with various stakeholders

• Familiarity with leadership development principles can be beneficial as it can support the growth and development of sales leaders.

Preferred Technical & Professional Expertise:

• Master's degree or professional certifications in training and development can be an advantage

• Relevant certifications in training and development, such as Certified Professional in Learning and Performance (CPLP) can be advantageous.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.