Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Global Merchant Services, the merchant network of American Express, acquires and maintains relationships with millions of merchants around the world who welcome American Express-branded Cards. U.S. Merchant Acquisition and Supplier Enablement (MASE) is an organization comprised of 140 professionals dedicated to signing and enabling U.S. merchants for AXP Card acceptance.

The Analyst - Sales Enablement role lies within the U.S. Sales Enablement Team, which provides but not limited to; the support of compliant application of the Rules of Engagement by the field staff, implementation support, training, tools, technology, and consultative support for prioritized initiatives – all in an effort to support the front-line Merchant Acquisition sales team’s performance.

This Analyst - Sales Enablement role will focus on Implementation, Rules of Engagement /Business Conduct, Training and Knowledge Management support for all MS - U.S Merchant Acquisition (MASE) colleagues.

The ideal candidate will have a record of high performance, with an ability to work independently as deadlines and urgency require. Additionally, they will possess the flexibility to pivot and shift priorities as the demands of the team, business and industry require. It is the responsibility of the Project Analyst to interpret Merchant Acquisition Rules of Engagement (ROE) and operational procedures to ensure the business remains compliant and adheres to policy. These rules are strictly enforced to protect the merchant and the shareholder. It is imperative that the candidate have a strong understanding of Merchant Acquisition policy and be confident in pushing back on sales team and senior leadership when applicable.

In this role, there is always something to do, and that something may feel different every day! If working within a high-performing, face-paced, competitive but collaborative team is of interest to you -- keep reading! We work hard on a variety of different Sales Enablement projects… but have a lot of fun while doing so!

How will you make an impact in this role?

• Understand and Interpret the Rules of Engagement (ROE) for Merchant Acquisition.Apply rules to all sales effort and push back on sales team and leadership when applicable.

• Proactively support the merchant sales organization, interacting daily with sales teams as well as sales leaders

• Partner across various groups to prioritize process improvements and execute their implementation.

• Manage a case load that requires multiple onboarding tasks simultaneously for multiple merchants and sales colleagues.

• Serve as back up to Sr Manager, Training & KM as required, with functional knowledgeable on key business priorities

• Help elevate the Merchant Acquisition / Sales Enablement perception and brands across the wider organization. Continuing to demonstrate best in class performance with vigilant business conduct and compliance, while generating “neighborhood envy” for our team.

Skills

• Functional knowledge of the MSUS Merchant Organization highly preferred.

• Excellent relationship building skills with the ability to collaborate across multiple lines of business, various stakeholders, and constituencies. (Ex. Business Conduct, Legal, Compliance, Risk, Pricing such as GMS Training, Operational Excellence, Marketing).

• Project management experience a plus

• Keen attention to detail, high degree of accountability and integrity required.

• Problem-solving skills with the ability to exercise mature judgment and prioritization.

• Excellent time management and organizational skills

• Merchant Force, MS3, Excel, Tableau and/or other Analytic skills/proficiency preferred

• Strong communication skills (written and verbal), presenting to senior audiences, stakeholder management, and influencing skills at all levels in an organization.

Minimum Qualifications

• Demonstrated critical thinking skills and comfort challenging the status quo

• Ability to drive results and manage multiple initiatives in parallel

• Ability to work in a highly matrixed environment, coordinating demands from multiple partners, key stakeholders, internal colleagues, and external vendors.

• Ambitious self-starter, with a strong work ethic, intense will-to-win, and demonstrated personal excellence

• Ability to travel (up to 10%)

• Enthusiastic, fun, flexible and demonstrates a willingness to elevate the larger organization!

• BA/BS degree highly preferred and/or a minimum of 5 years of relevant experience

• Strong communication skills (written and verbal), presenting to senior audiences, stakeholder management, and influencing skills at all levels in an organization.

Preferred Qualifications

• Functional knowledge of the MSUS Merchant Organization highly preferred.

• Merchant Force, MS3, Excel, Tableau and/or other Analytic skills/proficiency preferred

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Qualifications

Salary Range: $55,000.00 to $105,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Job: Sales

Primary Location: United States

Schedule Full-time

Req ID: 24008818