839059-BENEFITS SERVICES SPECIALIST I - 40041003

Date: Oct 9, 2024

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce_operations/human_resource_management/for_job_applicants/e_verify) .

Requisition No: 839059

Agency: Commerce

Working Title: 839059-BENEFITS SERVICES SPECIALIST I - 40041003

Pay Plan: Career Service

Position Number: 40041003

Salary: $39,320.81

Posting Closing Date: 10/18/2024

Total Compensation Estimator Tool (https://compcalculator.myflorida.com/)

JOB TYPE: FULL TIME / CS

POSITION LOCATION: Tallahassee, FL

Benefits Services Specialist I

INTERNAL

www.floridajobs.org/

Your Specific Responsibilities:

Responsible for testing procedures for the CONNECT system as needed; may attend development sessions in relation to CONNECT changes to the system; and providing direction and guidance to RA management. Acts as the primary Wage Audit liaison. Triaging Wage Audit CONNECT issue tickets; identifying, coordinating and providing Wage Audit CONNECT training.

As the workload requires, examines conflict wage audit information and if warranted, creates cases within Connect. Reviews claimant response to predetermination inquiries. Contacts claimants and/or employers by telephone or through correspondence and conducts a fact-finding interview in order to obtain all information necessary to determine if an overpayment exists. Issues a written unbiased determination to interested parties, if there is sufficient information to make a determination. Purges and prepares documents for upload into Connect, after the determinations are issued.

As needed, examines documentation, and considers requests for reconsideration of initial overpayment determinations. Issues written decisions to change the initial determination or refers to the Reemployment Assistance (RA) Appeals Section.

As the workload requires, monitors GENESYS Phone System and calls from Employers and Claimants. Ensures that the phone lines have constant coverage and no Claimant/Employers waiting in queues.

Ensures that all Workflow queues are completed timely and with accuracy by audit staff. Assists when necessary to ensure work is done within specific time frames.

Required Knowledge, Skills, and Abilities:

• Knowledge of reemployment assistance law, rules, policies and procedures.

• Knowledge of the methods of data collection and analysis.

• Ability to collect, evaluate, and analyze data to develop alternative recommendation, solve problems, document workflow, and other activities relating to the improvement of operational and management practices.

• Ability to organize data into logical format for presentation in reports, documents, and other written materials.

• Ability to conduct fact finding research.

• Ability to utilize problem solving techniques.

• Ability to understand and apply applicable rules, policies, and procedures relating to operational management analysis activities.

• Ability to effectively communicate verbally and in writing.

• Ability to establish and maintain effective working relationships with others.

  Qualifications:

  As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.

  Minimum:

• Duties and responsibilities of this position must be performed at the official work site of the Department.

• Travel may be required to travel.

  Preferred :

• At least two years of professional experience in a Reemployment Assistance or Workforce program is also required.

• RA Adjudication experience

• RA Audit experience

• Knowledge of RA laws, rules, policies, and procedures

• A high school diploma or its equivalent.

  Pay:

  $39,320.81 Annually

  Our Organization and Mission:

  FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

  In collaboration with our partners, we salute our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply at FloridaCommerce for positions that fit their skill sets.

  FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

  Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/

  The Work You Will Do:

  This is a highly responsible position requiring extensive knowledge of the Reemployment Assistance (RA) Law and department procedures relating to the RA program. This is complex professional work requiring not only extensive knowledge of the Reemployment Assistance Law, regulations, policies and procedures but also the ability to plan, organize, coordinate assignments, and work cooperatively with others.

  The Difference You Will Make:

  FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are a must.

  How You Will Grow:

  FloridaCommerce encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.

• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.

• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.

• Works collaboratively to optimize the effectiveness of FloridaCommerce’s available resources and tools.

• Uses knowledge acquired through education, training, or experience to complete tasks.

  These expectations are for all our employees, and you will be expected to model these as a leader. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.

  Where You Will Work:

  Tallahassee is Florida’s Capital City and continues to grow by attracting development and new businesses. T allahassee is a mid- sized city in the heart of Florida’s Big Bend. Florida Commerce’s main office is located in Downtown Tallahassee, the political epicenter that draws in visitors each year to visit the state’s Capitol. Each spring, the legislative session opens, and people pour in to see the Florida Legislature perform business and approve the state’s annual budget. Being in Tallahassee will guarantee you an experience vibrant with a unique experience, professional growth, entertainment, and culture.

  Tallahassee is:

• Known for its beautiful parks, rolling hills and oak trees, canopied roads, hotels, dining, museums, arts, music, and natural resources ( https://talgov.com/ )

• Home to major college campuses, Florida State University (FSU), Florida A & M University (FAMU) and Tallahassee Community College (TCC).

• Approximately 22 miles from the nearest beach ( https://choosetallahassee.com/beaches-near-tallahassee/ )

• Within a state having no state income tax for residents of Florida

  WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

  • State Group Insurance coverage options+

  (health, life, dental, vision, and other supplemental option)

  • Retirement plan options, including employer contributions ( www.myfrs.com )

  • Nine paid holidays and a Personal Holiday each year

  • Annual and Sick Leave Benefits

  • Student Loan Forgiveness Program (Eligibility required)

  • Flexible Spending Accounts

  • Tuition Fee Waivers (Accepted by major Florida colleges/universities)

  • Ongoing comprehensive training provided

  • Career Growth

  • Highly skilled, professional environment

    For a more complete list of benefits, visit www.mybenefits.myflorida.com .

    • We care about the success of our employees.

    • We are always improving our technology, our tools, our customer’s experiences, and ourselves.

    • A rewarding experience for reliable, compassionate, and professional employees.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere (http://www.dms.myflorida.com/content/download/97612/566545) . All documentation is due by the close of the vacancy announcement.

Location:

TALLAHASSEE, FL, US, 32308

Nearest Major Market:Tallahassee