Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

• This position will provide Lifestyle advice such as Fine Dining, Theatre/Opera recommendations. To assist Card Members with purchasing merchandise, gifts and flowers and fulfilling the most standard to the most extraordinary request of the Centurion/ Premium card members.

• To offer the Centurion/ Premium Card Member alternatives if their initial request is unable to be fulfilled which will assist the Card Member in their decision-making. Additionally this position will integrate individual Card Members travel requirements (e.g. flights, accommodation, etc) with their Concierge request.

• Fulfill all Lifestyle requests, i.e., Fine Dining, Tickets to the Theatre/Opera and sporting events, flowers, limousine transfers, and gift buying and recommendation service, along with the ability to fulfill any specific Card Member requests. All fulfillment’s must be flawless with the best available options offered to the Card Member at all times, maintaining accurate and updated personal Card Member details at all times.

• Meet and exceed Card Member expectations, providing them with alternatives when required. Additionally, offering other services to Card Members, e.g. Fine Dining or Limousine services when Card Member books Theatre tickets.

• Understanding and using the telephone system (training provided) to optimize service delivery to card members. Meeting agreed service levels for premium card.

• Ensure complete and accurate processing of all Lifestyle bookings; including advising Card Members of all third party booking or service fees relevant to their request prior to completing the request.

• Work with the travel team to enhance card members travel experience, by integrating concierge requests with their itinerary.

• Participate in training programs, e.g. Fine Dining and Theatre inspections to maintain and enhance knowledge.

• Excellent written and verbal communication skills. Specifically the maturity and experience to communicate effectively with highly demanding customers.

Minimum Qualifications

• Superior knowledge of restaurants, theatre, premium retail products and services, fashion and sports advantageous.

• Excellent knowledge of Excel, Word and the Internet.

• Excellent time management and organizational skills.

• Ability to work as part of a team as well independently.

• Excellent verbal and written communication skills.

• Ability to prioritize workload and cope with changing work demands.

• Excellent attention to detail.

• Ability to think laterally and multi-task.

• Proven problem-solving skills.

• Ability to identify and fulfill Card Member needs in a time critical manner.

• Language: English and other foreign language will be a plus (Japanese preferred)

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Why American Express?

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Job: Travel

Primary Location: Taiwan-Taiwan-Zhongshan Dist.

Schedule Full-time

Req ID: 24004942