Job Number 24122513

Job Category Loss Prevention & Security

Location W Taipei, 10 Zhongxiao East Road Sec. 5, Taipei, Taipei, Taiwan

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Purpose of Role

Security Guard’s duty is to safeguard, patrol and monitor any theft or violence related incidents on the hotel premises where he / she has been assigned duty. Security Guard may receive direction from a higher-ranking security Talent; or the Security Guard may work alone. In both cases, Security Guard is responsible for providing a safe environment against any law offender and detecting any sort of disturbances that will incur losses to W Taipei.

Responsibly Description

• Handover with previous shift.

• Perform duty per roster and rotate station every 2 hours:- Lobby- Venues- Patrol the building

• Liaise with Engineering regarding fire safety equipment maintenance.

• Help with VIP arrivals per request.

• Report to Security Talent Coaches on security incidents of the day.

• Patrol guest floors and public areas according to roster time and record the time by clocking in each area.

• Carry out any other duties assigned by Security Talent Coaches.

• Help with CCTV monitoring duties as required.

• Attend to hotel emergencies and accidents.

• Check up on suspicious guests per information provide by colleagues on CCTV duty.

• Help with traffic flow in pubic area during VIP arrival.

• Go with Welcome Desk Manager for opening in-room safe for guests.

• Help Human Resource with difficult Talent.

• Help handicapped and elderly guests with lifts.

• Help guests with hotel directions.

• Help guests during evacuation.

• Inform WDM of any guest complaint or requests.

• Inspect restaurant for wet floors or suspicious people.

• Lost and Found matter- Escort guests to police station when required.- Inform venue managers and CCTV control room.

• Coordinate with police station regarding suspicious guests (drug users, gun possession and etc.)

職位宗旨

安全員的職責是負責場所的維護、巡邏與監視，避免發生竊盜、暴力事件。

職責可由直屬上司指導或獨立作業，但在這兩種情況下，安全員都需要負責雇主的安全，避免任何違法的事物或干擾造成顧客的損失。

主要負責事項

• 各點巡邏（每2小時替換）：- Living Room- 餐廳及酒吧- 全區巡邏

• 就有關消防安全設備維護事宜與工程部聯絡。

• 協助VIP房客蒞臨相關事宜。

• 向安全部主管報告今天發生事件。

• 到客房樓層及公共區域巡邏，並紀錄到每區巡邏的時間（打卡）。

• 執行安全部主管指派的任務。

• 無人監控CCTV時負責監控監視器。

• 參與飯店危機事件和緊急事故處理。

• 確認各樓層是否有可疑人士，如有前述情形通知防災中心。

• 當VIP抵達飯店時負責維持公共區域的交通。

• 陪同迎賓櫃檯經理到客房內開保險箱。

• 協助人力資源部處理人才相關事項。

• 協助殘障人士及年長客人使用電梯。

• 協助客人指引飯店方向。

• 協助客人進行疏散。

• 有任何顧客抱怨與要求通知迎賓櫃檯經理。

• 檢查餐廳及酒吧地板是否濕滑或是否有可疑人物。

• 失物招領- 如有需要，護送客人到警局辦理失物招領事項。- 通知部門經理及防災中心。

• 有可疑人士與警局連絡（藏有毒品、槍支等等）。

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.