Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities

•Hire, develop, build and manage a team of Data Center Technicians, including the management of individual and team performance.

•Lead and supervise the team to be responsible for maintaining and troubleshooting on systems, hardware and network devices issues.

•Ensure effective and efficient management of data center operations including ticket queue management, 7/24 shift arrangement and hardware logistics.

•Inspire and guide improvement in team process, technology innovation and automation.

•Ensure all operational KPIs and metrics are being measured and met.

•Manage outage by severity level and act as the call leader.

•Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience.

About the team

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

•5+ years of people management experience within an IT environment.

•In-depth knowledge and experience of change, problem and incident management.

•Demonstrated communication skill in presentation, open discussion, team coaching.

•Fluent verbal and written communication English.

•Understanding in Financial budgeting, Capex and Opex concepts.

Preferred Qualifications

•Cumulative experiences in Data Center Operations or similar roles in a mission critical environment.

•Cumulative experiences with information technology infrastructure domains such as compute server platforms, storage server platforms, server components, network devices, cabling and IT service delivery principles and best practices.

•Project Management skill.

•Capacity planning and budgetary experience.

•Experience in Safety and Security measures.

•ITIL Foundation, PMP, Lean, Six Sigma and/or Risk related certifications

•Linux certification and/or administration experience - RHCSA/RHCE, LPIC, Linux